Intelligent Digital Mailrooms Make a Difference

In the age of digital transformation, the very notion of a “mailroom” seems antiquated. A goal for many organizations is to remove or reduce the reliance on paper-based processes and manual workflow. As a result, the image of a basement mailroom with carts of envelopes and giant mail inserting machines just seems so last century. But despite the desire to go paperless, the fact is that for most organizations today the mailroom remains an integral and essential part of business operations. The disruption of the past two years has accelerated the need to rethink mailroom operations. With the onset of COVID, all of a sudden floors of onsite workers quickly transformed into a scattered and remote workforce. Simply getting incoming mail to the right person became a challenge. Many important business processes ground to a halt as a result. Within days, a better digital alternative was no longer a nice-to-have, it was essential. Enter the notion of a “digital mailroom.”