To better position themselves to meet these changing dynamics, many healthcare companies are embarking on digital transformation initiatives that go beyond digitizing existing records or modalities to create the appropriate workflows, policies, processes, and IT environments to provide higher levels of service to their customers. ESG research indicates that 14% of healthcare organizations report having a mature digital transformation initiative (up from 7% last year) while 64% report they are either beginning or in process. According to the research, the top goals for healthcare digital transformation was to provide a better and more differentiated customer experience and become more operationally efficient.