Workload Automation (WLA) is absolutely critical to running an effective IT operation. Most large IT departments run hundreds (if not thousands) of automated jobs every day. The tooling and practices used can make a big difference in terms of operating costs, staff productivity, business service levels and competitive advantage. This paper reviews selection criteria for WLA tools based on reviews by real users on IT Central Station, and it explores how to find a solution that fits an IT department’s particular set of requirements.