The IT landscape has evolved drastically over the last few years, and one of the biggest challenges is staying ahead of ever-changing security threats. IT teams are constantly being asked to do more with less, so implementing solutions that embrace automation, enhance security and provide a single pane of glass view are absolute necessities. Remote Monitoring and Management (RMM), defined as the process of supervising and controlling IT systems (laptops, desktops, servers), enable automation, security, and control, and have thus become a crucial component in every IT professional’s toolkit.