COVID-19 has changed how we live and how we think about healthcare. As we try to limit the burden on physicians and hospitals during this time, health plans and risk-bearing entities need to find ways to safely check in with their at-risk members. These members are isolated, vulnerable, and unable to safely go to the hospital.
As healthcare organizations navigate our new normal, they still need to manage their risk and work to improve the quality of healthcare delivery. The Centers for Medicare & Medicaid Services’ (CMS) recent expansion of telehealth use during this epidemic has proven to be a game changer for virtual care. While telehealth has been around for years, adoption by providers and patients nationwide has significantly increased as we pivot to find safe ways to access care and stay well.