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IT Operations Playbook: 8 Communication Improvements to Reduce MTTR (Mean Time to Repair)

it operations playbook: 8 communication improvements to reduce mttr (mean time to repair)

Published By: Research Desk Released: Aug 03, 2020

In today's connected, digital world, a major IT issue translates directly into a business issue. When things go wrong with IT, your business is disrupted and in some cases, can grind to a stop. Everyd...

Multiple Revenue Streams

multiple revenue streams

Published By: Research Desk Released: Jul 30, 2020

Adding multiple revenue streams to a services business need not be complicated expensive, but it does require a well thought out approach supported by a core technology system. Find out how to do it w...

Analyzing the True Cost of Ediscovery

analyzing the true cost of ediscovery

Published By: Research Desk Released: Jul 27, 2020

Legal departments often lack insight into their ediscovery processes, which leads them to engage in repetitive, unnecessary rework that wastes time and money. This guide provides valuable tips for imp...

5 Best Practices for In-House Document Review

5 best practices for in-house document review

Published By: Research Desk Released: Jul 27, 2020

Many legal teams are reducing costs by conducting end-to-end ediscovery in-house. Since the typical service provider charges thousands of dollars (or more) per gigabyte for document review, even a sma...

The State of Small and Medium-size Business During COVID-19 (Resiliency & Preparedness)

the state of small and medium-size business during covid-19 (resiliency & preparedness...

Published By: Research Desk Released: Jul 27, 2020

As economies begin to take the first steps toward reopening, SMB leaders are planning for a post- COVID-19 comeback. We teamed with The Harris Poll to ask SMBs beyond our own customers: what’s next?...

How to Build a Business Case for AP Automation

how to build a business case for ap automation

Published By: Research Desk Released: Jul 27, 2020

Whether you want to propose AP automation to your company decision makers for the first time or you already have an AP automation vendor in mind, this guide is designed to help you build that case and...

The State of Small and Medium-size Business During COVID-19 (Cash Flow & Confidence)

the state of small and medium-size business during covid-19 (cash flow & confidence)

Published By: Research Desk Released: Jul 25, 2020

Small and medium-size businesses (SMBs) are feeling the economic impacts from the COVID-19 pandemic, with depressed revenue and workforce reductions. Many SMBs do not have the needed cash reserves to ...

Reduce the Abuse: Give Your Best Customers the Flexible Returns Policies They Deserve

reduce the abuse: give your best customers the flexible returns policies they deserve

Published By: Research Desk Released: Jul 25, 2020

It's no secret that today’s consumers expect a seamless customer experience when shopping online – from browsing to checkout to the post-purchase experience. While flexible returns are becoming a ...

8th Edition Fraud Attack Index: How to Protect Your Business From Rising Fraud

8th edition fraud attack index: how to protect your business from rising fraud

Published By: Research Desk Released: Jul 25, 2020

Last year, overall fraud attacks increased by 19% across a global scale. As both consumer behavior and online fraud attacks evolve, is your business prepared? Download the 8th Edition Fraud Attack ...

Reimagining IT service delivery and operations in unimagined times

reimagining it service delivery and operations in unimagined times

Published By: Research Desk Released: Jul 22, 2020

Download this ebook to discover the top 3 ways adding Operation Management to your ITSM strategy can help your business be more resilient even in today’s challenging conditions. Drive down costs, sw...

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