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Try Before You Buy: Getting the Most Out of Your Software Trial

try before you buy: getting the most out of your software trial

Published By: Research Desk Released: Oct 25, 2019

As a society, we try most things before we make a purchase. We test drive cars. Try on clothes and shoes. Check out the screen resolution and features on a new TV or computer. Taste a food or drink sa...

Unlock Premium Customer Experience

unlock premium customer experience

Published By: Research Desk Released: Oct 25, 2019

Customer experience is the culmination of individual interactions and touchpoints that result in your customers’ impressions (good or bad) of your brand. Your customers embark on a journey from the ...

7 Steps to Effective Change Management and Adoption

7 steps to effective change management and adoption

Published By: Research Desk Released: Oct 25, 2019

Most businesses are in a perpetual state of change, whether they realize it or not. Often to the chagrin of many professionals, change does NOT have to be a hefty, sweeping organizational shift that a...

YOUR ACCOUNTS PAYABLE GAMEPLAN: Thrive in 2020

your accounts payable gameplan: thrive in 2020

Published By: Research Desk Released: Oct 24, 2019

You need a strategy to achieve your goal Without a plan, you’re just a flag in the wind reacting to blowing winds. And while it might seem like you’re making progress, there’s real risk that ...

Disrupted Communications: How to achieve and maintain compliance for your organization’s electronic communications data

disrupted communications: how to achieve and maintain compliance for your organizationR...

Published By: Research Desk Released: Oct 23, 2019

Millennials are now the largest generation in the labor force, with Gen Z close behind. Naturally, these mobile-first generations work and engage clients in a very different way than Gen X and Baby Bo...

Regulatory Updates: Roundup of 10 Recent FINRA and SEC Violations and Penalties

regulatory updates: roundup of 10 recent finra and sec violations and penalties

Published By: Research Desk Released: Oct 23, 2019

The SEC and FINRA have been hard at work enforcing communications supervision and compliance regulations throughout the financial services industry. Every month, our Corporate Counsel and Regulator...

The Case for Letting Google Find Your Support Content

the case for letting google find your support content

Published By: Research Desk Released: Oct 23, 2019

Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating...

The Power of a Knowledge Management Platform to Transform the Customer Journey

the power of a knowledge management platform to transform the customer journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

The Essential Guide to Evaluating Knowledge Management Platforms

the essential guide to evaluating knowledge management platforms

Published By: Research Desk Released: Oct 23, 2019

9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short....

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

six critical differences between crm knowledge bases and enterprise knowledge management p...

Published By: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite...

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