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The key to building a customer centric team

the key to building a customer centric team

Published By: Research Desk Released: Dec 26, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

Long live customer service! Your answer to great customer experiences

long live customer service! your answer to great customer experiences

Published By: Research Desk Released: Dec 26, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

Future-proof Your Workplace: Simplifying workstreams with flexible communications

future-proof your workplace: simplifying workstreams with flexible communications

Published By: Research Desk Released: Dec 26, 2023

Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has...

The Unexpected Costs of Running a Small Business

the unexpected costs of running a small business

Published By: Research Desk Released: Dec 26, 2023

Running a small business? Unexpected costs can easily pop up and bite you in the budget. Get this guide to equip yourself with what to look out for and how to make the best choice for your business. D...

RingCentral’s United Communications and Contact Center Solution

ringcentral’s united communications and contact center solution

Published By: Research Desk Released: Dec 26, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

How to do business like the People’s Shark

how to do business like the people’s shark

Published By: Research Desk Released: Dec 26, 2023

Is your small business prepared for the challenges that come up during uncertain times? Daymond John has your back. He shares the secrets to business success and customer loyalty, even when you’re f...

Untapped Value: What Every Executive Needs to Know About Unstructured Data

untapped value: what every executive needs to know about unstructured data

Published By: Research Desk Released: Dec 21, 2023

Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according to IDC. While that content is often spread across system...

Webcast – The Forrester Total Economic Impact™️ Study

webcast – the forrester total economic impact™️ study

Published By: Research Desk Released: Dec 15, 2023

Embedding payments and payment facilitation isn’t just for big companies anymore. Software companies of all sizes are benefiting from embedded payments. In this webcast, hear from Veronica Iles, Sen...

The Forrester Total Economic Impact™️ Study

the forrester total economic impact™️ study

Published By: Research Desk Released: Dec 15, 2023

In 2022, Payrix commissioned Forrester Consulting to conduct a Total Economic Impact™️ (TEI) study. Payrix wanted to examine the potential return on investment (ROI) software companies may realize...

Life Science + CX: The impact of customer service

life science + cx: the impact of customer service

Published By: Research Desk Released: Dec 01, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...

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