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Churnopedia

churnopedia

Published By: Research Desk Released: Aug 27, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS ...

Meet the Monsters: Churn Monster Playbook

meet the monsters: churn monster playbook

Published By: Research Desk Released: Aug 27, 2021

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. These churn monsters take big bites out of your customer base. Even superior products ...

Use a Modern App Platform and AI to Deliver Frictionless Customer Experiences

use a modern app platform and ai to deliver frictionless customer experiences

Published By: Research Desk Released: Aug 25, 2021

For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order). Customer exp...

Best Practices for Change Management in Supply Chain

best practices for change management in supply chain

Published By: Research Desk Released: Aug 23, 2021

Successfully adopt new technologies, so your supply chain can maximize its performance Bad News: The global supply chain is more complex than ever. Consumer expectations are higher than ever. Busin...

Four Pillars of the Digital Supply Chain

four pillars of the digital supply chain

Published By: Research Desk Released: Aug 21, 2021

Companies are discovering the significant advantages of establishing a supply chain digital twin. By doing so, your organisation will be able to quickly mitigate shortages, demand spikes and supplier ...

Key Steps to Raising Hotline Awareness

key steps to raising hotline awareness

Published By: Research Desk Released: Aug 20, 2021

First, let's consider why a healthy speak-up reporting volume is important. The existence of a strong speak-up culture is widely accepted as fundamental to any ethics and compliance program. In additi...

Understand Which ERP Modules Your Business Needs- And When

understand which erp modules your business needs- and when

Published By: Research Desk Released: Aug 05, 2021

The beauty of modular ERP software is that a company can add specific functionality while keeping the same foundation in place. There is no need to implement a new ERP system when requirements change,...

The Five Nines of POWER9

the five nines of power9

Published By: Research Desk Released: Aug 04, 2021

Uptime is crucial to your business, and one of the most vital metrics for the performance of your mission- critical systems. In fact, the “ITIC 2020 Global Server Hardware, Server OS Reliability ...

The Five Nines of POWER9

the five nines of power9

Published By: Research Desk Released: Aug 04, 2021

Uptime is crucial to your business, and one of the most vital metrics for the performance of your mission- critical systems. In fact, the “ITIC 2020 Global Server Hardware, Server OS Reliability ...

The Ultimate Guide to CX QA Scorecards

the ultimate guide to cx qa scorecards

Published By: Research Desk Released: Aug 04, 2021

Traditional support metrics only give a partial view into agent performance. For more comprehensive insights, customer service teams are now turning to QA processes - and building out highly specializ...

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