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Best Practices Whitepapers

The Ultimate Guide to CX QA Scorecards

the ultimate guide to cx qa scorecards

Published By: Research Desk Released: Jul 15, 2021
Traditional support metrics only give a partial view into agent performance. For more comprehensive insights, customer service teams are now turning to QA processes - and building out highly specializ...

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Build Customer Loyalty Through CX eBook

build customer loyalty through cx ebook

Published By: Research Desk Released: Jul 15, 2021
Customers also tend to spend more and engage more with brands. Providing consistent, high-quality customer experiences is the key to unlocking customer loyalty. In this guide, we provide actionable...

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The Ultimate Guide to CX QA Scorecards

the ultimate guide to cx qa scorecards

Published By: Research Desk Released: Jul 15, 2021
Traditional support metrics only give a partial view into agent performance. For more comprehensive insights, customer service teams are now turning to QA processes - and building out highly specializ...

Read more

Build Customer Loyalty Through CX eBook

build customer loyalty through cx ebook

Published By: Research Desk Released: Jul 15, 2021
Customers also tend to spend more and engage more with brands. Providing consistent, high-quality customer experiences is the key to unlocking customer loyalty. In this guide, we provide actionable...

Read more

Gartner Market Guide for DRaaS

gartner market guide for draas

Published By: Research Desk Released: Jul 15, 2021
Market Guide for Disaster Recovery as a Service June 2020 DRaaS is a great option for infrastructure and operations leaders who want to cost-effectively improve IT resilience, meet compliance ...

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How the future of work is built

how the future of work is built

Published By: Research Desk Released: Jul 15, 2021
Be ready for what comes next. The world of work has changed, possibly forever. But if companies are able to transition to cloud- based productivity and collaboration tools, they can build for what ...

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Global Leader in Plastics Simplifies Networking for Branch Locations with Infoblox’s Cloud-Based Networking Solution

global leader in plastics simplifies networking for branch locations with infoblox’s clo...

Published By: Research Desk Released: Jul 15, 2021
Headquartered in the United States but with a worldwide presence and most of its operations based in Europe, this company is a global leader in manufacturing plastics, latex and synthetic rubber. The ...

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User Risk Report

user risk report

Published By: Research Desk Released: Jul 14, 2021
Schwachstellen und Verhaltensweisen im Angesicht personenorientierter Bedrohungen Ihre Cybersicherheit ist insgesamt nur so stark wie ihr schwächstes Glied. Da die schwerwiegendsten Bedrohungen he...

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State of the Phish 2021

state of the phish 2021

Published By: Research Desk Released: Jul 14, 2021
Eine umfassende Bestandsaufnahme: Sicherheitsbewusstsein und Bedrohungsabwehr im Fokus Das Jahr 2020 stellte Menschen ebenso wie Unternehmen vor viele neue und bekannte Herausforderungen. Auch I...

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The new standard in life sciences manufacturing

the new standard in life sciences manufacturing

Published By: Research Desk Released: Jul 14, 2021
In this whitepaper you will learn: What current challenges the life sciences manufacturing and supply chain industry is facing today How to collect and leverage useful data to increase speed, ...

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