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What manufacturers learned from COVID-19

what manufacturers learned from covid-19

Published By: Research Desk Released: Jul 14, 2021

In this report, you’ll find a snapshot of our findings on how the industry is evolving in: 39% saw increased lead times due to supply chain disruptions 82% feel comfortable to face another pand...

The new standard in life sciences manufacturing

the new standard in life sciences manufacturing

Published By: Research Desk Released: Jul 14, 2021

In this whitepaper you will learn: What current challenges the life sciences manufacturing and supply chain industry is facing today How to collect and leverage useful data to increase speed, ...

The Ultimate Guide to CX QA Scorecards

the ultimate guide to cx qa scorecards

Published By: Research Desk Released: Jul 14, 2021

Traditional support metrics only give a partial view into agent performance. For more comprehensive insights, customer service teams are now turning to QA processes - and building out highly specializ...

Build Customer Loyalty Through CX eBook

build customer loyalty through cx ebook

Published By: Research Desk Released: Jul 14, 2021

Customers also tend to spend more and engage more with brands. Providing consistent, high-quality customer experiences is the key to unlocking customer loyalty. In this guide, we provide actionable...

Enterprise SRE: Service Reliability eBook from EMA Research

enterprise sre: service reliability ebook from ema research

Published By: Research Desk Released: Jul 14, 2021

SREs focus on speed and agility across the enterprise, but must also deliver service reliability. This eBook focuses on the need for enterprise SREs, how to improve SRE adoption, and recommendations a...

Harness AIOps To Improve Predictability And Real-Time Decision- Making

harness aiops to improve predictability and real-time decision- making

Published By: Research Desk Released: Jul 14, 2021

Today, CIOs are strategically responsible for driving innovation. AIOps puts predictability, observability, and real- time decision-making into the hands of their IT operations teams. Learn how this e...

Combining IT Operations Management And Security Operations Using AIOps

combining it operations management and security operations using aiops

Published By: Research Desk Released: Jul 14, 2021

The IT threat landscape is in flux. Learn how Artificial Intelligence for IT Operations (AIOps) monitors data and manages incident response, so IT and security operations can collaborate to efficientl...

AIOps & Visibility for Dummies

aiops & visibility for dummies

Published By: Research Desk Released: Jul 14, 2021

This complimentary eBook lays out the challenges that AIOps helps you overcome—offering strategies for implementation. You’ll also get valuable use cases, strategies, best practices, and more—h...

The World Just Changed, And IT Operations Is On The Front Lines. Are You Ready?

the world just changed, and it operations is on the front lines. are you ready?

Published By: Research Desk Released: Jul 14, 2021

How do you keep up with increasing volumes, increasing complexity, and increasing business demands while delivering the rock-solid services that keep your business running? This ebook reveals how you ...

The beginner’s guide to growing your mobile game

the beginner’s guide to growing your mobile game

Published By: Research Desk Released: Jul 13, 2021

You’ve spent months, possibly years, working on a game that you know will be a hit. You’re nearing the end of the development cycle, and are starting to wonder how you’re going to make this game...

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