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Digital Commerce Playbook: How Tomorrow’s Ecommerce Leaders Deliver Exceptional Customer Experience, Avalara and PSFK

digital commerce playbook: how tomorrow’s ecommerce leaders deliver exceptional customer...

Published By: Research Desk Released: Oct 01, 2020

Avalara partnered with leading digital commerce research firm PSFK to explore how today’s top retailers are creating unique online shopping experiences and shaping the future of ecommerce. The playb...

Customer Journey Analytics: Omnichannel Analysis Can Happen in Real Time

customer journey analytics: omnichannel analysis can happen in real time

Published By: Research Desk Released: Sep 30, 2020

As the customer journey has become more complex, customer data has become more complex, too. But data analysts can see through every layer of data and spark new, creative insights with customer journe...

3 Ways CxOs are Using the Cloud to Power Work-from-Anywhere

3 ways cxos are using the cloud to power work-from-anywhere

Published By: Research Desk Released: Sep 25, 2020

Increased productivity. Greater employee satisfaction. These are some of the benefits awaiting organizations that enable their employees to work from anywhere. Want to learn more? Read on for guidance...

What You Need to Know for an Easy, Successful CDP Deployment

what you need to know for an easy, successful cdp deployment

Published By: Research Desk Released: Sep 24, 2020

The CDP Institute Asks Experienced Execs What Works—and What Doesn’t Tips and Lessons Learned from Companies that Deployed CDPs If you’ve ever evaluated and implemented a new tec...

The PPP Flexibility Act: New Options and Tax Strategies for your Business

the ppp flexibility act: new options and tax strategies for your business

Published By: Research Desk Released: Sep 21, 2020

Watch our latest SAP Concur webinar on The Flexibility Act. SAP Concur Specialist, Christine Malcolm, will host CPA and President of The Marks Group, Gene Marks, for a special webcast to discuss the n...

Banking and Investment Guide

banking and investment guide

Published By: Research Desk Released: Sep 19, 2020

Once again, NTT Ltd. provides key insights into what customers want and need, helping to guide organizations as they engage with customers. The data helps businesses identify where and how to invest t...

Nucleus Report: Salesforce Service Cloud Gets Smarter with Einstein

nucleus report: salesforce service cloud gets smarter with einstein

Published By: Research Desk Released: Sep 18, 2020

Rapid change is accelerating service transformation. Learn how you can keep up by leveraging industry trends to better support your agents and customers....

What you can do in one hour to enhance your self-service?

what you can do in one hour to enhance your self-service?

Published By: Research Desk Released: Sep 18, 2020

Self-service is a powerful tool for customers during a time of crisis, as they look for quick answers to common questions. To ensure your self-service channels make the biggest impact, what can you do...

State of Service

state of service

Published By: Research Desk Released: Sep 18, 2020

Learn how 7,000+ global service professionals are adapting during the pandemic. Amidst all the uncertainty of 2020, one thing is for sure. Customer service has changed forever. Discover exactly how...

5 Ways to Achieve Deeper Personalization with Data

5 ways to achieve deeper personalization with data

Published By: Research Desk Released: Sep 08, 2020

If you’re a marketer, connecting with customers in a personalized, meaningful way is your top priority. Engaging with customers is no longer simply a transactional relationship; it is a constant, ev...

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