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Beyond COVID-19: How To Build A Strong Risk And Compliance Management Function In The “New Normal”

beyond covid-19: how to build a strong risk and compliance management function in the “n...

Published By: Research Desk Released: Sep 08, 2020

COVID-19 has not only introduced new risks to organizations; it has amplified and complicated existing risks that organizations always faced. Since the pandemic began, the plans by organizations for b...

Open Banking platform strategy: Modernize customer engagement with APIs

open banking platform strategy: modernize customer engagement with apis

Published By: Research Desk Released: Aug 05, 2020

Modernize customer engagement with APIs. Financial services has seen more disruptive technologies introduced over the past three years than any other industry. But in today’s climate, customers n...

Retail digital platform strategy

retail digital platform strategy

Published By: Research Desk Released: Aug 05, 2020

Modernize retail customer engagement with APIs. eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today woul...

Journey mapping eBook: An outside-in approach to delivering great customer experiences

journey mapping ebook: an outside-in approach to delivering great customer experiences

Published By: Research Desk Released: Jul 27, 2020

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...

Ebook

ebook

Published By: Research Desk Released: Jul 27, 2020

Five real-world business transformations. Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced tec...

EBOOK

ebook

Published By: Research Desk Released: Jul 27, 2020

Make every customer interaction count Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenge...

Ebook

ebook

Published By: Research Desk Released: Jul 27, 2020

Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of mig...

See how over 30 vendors compare on four pillars of customer service

see how over 30 vendors compare on four pillars of customer service

Published By: Research Desk Released: Jul 25, 2020

Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. According to Gartner, “The customer service and support technology landscape is reshap...

ICMI Trend Report

icmi trend report

Published By: Research Desk Released: Jul 25, 2020

Find out why journey mapping is so important to the agent and customer experience and how to create a journey map that’s both insightful and actionable. Whether your organization wants to impro...

Gartner Research report

gartner research report

Published By: Research Desk Released: Jul 25, 2020

Gartner names Genesys as a Visionary in Workforce Engagement Management. While a contact center can be cost-intensive, forward-thinking companies focus on achieving goals and increasing profits, in...

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