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The PPP Flexibility Act: New Options and Tax Strategies for your Business

the ppp flexibility act: new options and tax strategies for your business

Published By: Research Desk Released: Sep 21, 2020

Watch our latest SAP Concur webinar on The Flexibility Act. SAP Concur Specialist, Christine Malcolm, will host CPA and President of The Marks Group, Gene Marks, for a special webcast to discuss the n...

Banking and Investment Guide

banking and investment guide

Published By: Research Desk Released: Sep 19, 2020

Once again, NTT Ltd. provides key insights into what customers want and need, helping to guide organizations as they engage with customers. The data helps businesses identify where and how to invest t...

Nucleus Report: Salesforce Service Cloud Gets Smarter with Einstein

nucleus report: salesforce service cloud gets smarter with einstein

Published By: Research Desk Released: Sep 18, 2020

Rapid change is accelerating service transformation. Learn how you can keep up by leveraging industry trends to better support your agents and customers....

What you can do in one hour to enhance your self-service?

what you can do in one hour to enhance your self-service?

Published By: Research Desk Released: Sep 18, 2020

Self-service is a powerful tool for customers during a time of crisis, as they look for quick answers to common questions. To ensure your self-service channels make the biggest impact, what can you do...

State of Service

state of service

Published By: Research Desk Released: Sep 18, 2020

Learn how 7,000+ global service professionals are adapting during the pandemic. Amidst all the uncertainty of 2020, one thing is for sure. Customer service has changed forever. Discover exactly how...

5 Ways to Achieve Deeper Personalization with Data

5 ways to achieve deeper personalization with data

Published By: Research Desk Released: Sep 08, 2020

If you’re a marketer, connecting with customers in a personalized, meaningful way is your top priority. Engaging with customers is no longer simply a transactional relationship; it is a constant, ev...

Beyond COVID-19: How To Build A Strong Risk And Compliance Management Function In The “New Normal”

beyond covid-19: how to build a strong risk and compliance management function in the “n...

Published By: Research Desk Released: Sep 08, 2020

COVID-19 has not only introduced new risks to organizations; it has amplified and complicated existing risks that organizations always faced. Since the pandemic began, the plans by organizations for b...

Open Banking platform strategy: Modernize customer engagement with APIs

open banking platform strategy: modernize customer engagement with apis

Published By: Research Desk Released: Aug 05, 2020

Modernize customer engagement with APIs. Financial services has seen more disruptive technologies introduced over the past three years than any other industry. But in today’s climate, customers n...

Retail digital platform strategy

retail digital platform strategy

Published By: Research Desk Released: Aug 05, 2020

Modernize retail customer engagement with APIs. eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today woul...

Journey mapping eBook: An outside-in approach to delivering great customer experiences

journey mapping ebook: an outside-in approach to delivering great customer experiences

Published By: Research Desk Released: Jul 27, 2020

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...

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