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Ein Business Case für die Verwaltung von Kundendaten

ein business case für die verwaltung von kundendaten

Published By: Research Desk Released: Nov 10, 2021

Gewinnen Sie Unterstützung für eine Datenstrategie, die für hervorragende Kundenerlebnisse sorgt Kundenerlebnisse stellen heutzutage einen enormen Wettbewerbsvorteil dar. Doch für überragende ...

A Business Case for Customer Data Management

a business case for customer data management

Published By: Research Desk Released: Nov 10, 2021

Getting Buy-In for a Data Strategy that Fuels Great Customer Experiences Businesses today compete on customer experience, and great customer experiences require great data. So you need to presen...

CCM 2025 – Para onde estamos indo?

ccm 2025 – para onde estamos indo?

Published By: Research Desk Released: Nov 09, 2021

A evolução de CCM para CXM se acelerou no ano passado. Hoje, há um consenso geral entre os fãs do setor de CCM de que chegamos a um ponto crítico com as plataformas modernas baseadas em nuvem, su...

Como CaaS causará uma disrupção profunda na indústria de CCM nos próximos anos

como caas causará uma disrupção profunda na indústria de ccm nos próximos anos

Published By: Research Desk Released: Nov 09, 2021

A evolução de CCM para CXM se acelerou no ano passado. Hoje, há um consenso geral entre os fãs do setor de CCM de que chegamos a um ponto crítico com as plataformas modernas baseadas em nuvem, su...

Total cost of ownership study

total cost of ownership study

Published By: Research Desk Released: Nov 04, 2021

To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...

Successful WiFi 6 Deployment to Customer Homes

successful wifi 6 deployment to customer homes

Published By: Research Desk Released: Nov 04, 2021

Indeed, WiFi 6 brings many exciting improvements to a technology that's now two decades old. Its new features and capabilities are designed to provide advancements such as higher throughput and improv...

Innovating to Adapt to a Post-Pandemic World

innovating to adapt to a post-pandemic world

Published By: Research Desk Released: Nov 04, 2021

The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...

Plume’s intuitive solution provides a game changing experience for MCTV customers

plume’s intuitive solution provides a game changing experience for mctv customers

Published By: Research Desk Released: Nov 04, 2021

As a company that prides itself on its high touch customer service, MCTV was concerned about the volume of customer concerns related to poor WiFi signal and equipment issues. MCTV was determined to cr...

7 Must-Do’s to Connect and Empower Frontline Workers

7 must-do’s to connect and empower frontline workers

Published By: Research Desk Released: Oct 08, 2021

Look for a mobile solution that doesn’t require email to get started. Make sure it's simple to pick up as training is a major barrier for time-poor frontline staff, and enables efficient communicati...

Using Data to Drive an Improved Customer Experience

using data to drive an improved customer experience

Published By: Research Desk Released: Oct 04, 2021

Are Your Sales and Marketing Initiatives on Target? Understanding what your customers want, need, and expect from you is key to delivering new products and services that engage and retain them. Rea...

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