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Transport and logistics messaging trends 2024

transport and logistics messaging trends 2024

Published By: Research Desk Released: May 30, 2024

Mobile channel growth continues Driven by a trend towards a more conversational style of communication, mobile messaging in the transport and logistics increased by a significant 37% in 2023. We...

3 Reasons Procurement Retailers Are Sourcing Differently

3 reasons procurement retailers are sourcing differently

Published By: Research Desk Released: Feb 15, 2024

Changing consumer behaviour for healthier, more sustainable goods is putting pressure on procurement to find and manage new private-label suppliers and run repeated sourcing events. Recognising the ne...

Tovala case study – snapfulfil resources (Display)

tovala case study – snapfulfil resources (display)

Published By: Research Desk Released: Jan 11, 2024

Tovala is a first-of-its-kind “connected food” company combining expertly designed hardware, proprietary software, and chefcrafted food to eliminate the work typically involved in getting a home-c...

Moran Logistics – snapfulfil resources (Display)

moran logistics – snapfulfil resources (display)

Published By: Research Desk Released: Jan 11, 2024

SnapFulfil’s capacity to scale with Moran Logistics and be extremely flexible to meet all of the ongoing and future demands of the business, lends itself to a quick succession of multiple site facil...

Amplifying DEI Initiatives with DAM

amplifying dei initiatives with dam

Published By: Research Desk Released: Jan 11, 2024

WHAT'S COVERED? How Digital Asset Management (DAM) solutions have enabled their brands to organize, distribute, and control their digital assets efficiently, protecting their brand image while enha...

4 Key Essentials to a Hybrid Care Strategy

4 key essentials to a hybrid care strategy

Published By: Research Desk Released: Jan 08, 2024

Hybrid care is an interconnected healthcare model that supports and integrates in-person, virtual, and automated care interactions. This innovative approach transforms the industry from a tradition...

AI in retail: Transform CX into your competitive edge

ai in retail: transform cx into your competitive edge

Published By: Research Desk Released: Oct 14, 2023

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Prod...

Zendesk ROI case study: Lush

zendesk roi case study: lush

Published By: Research Desk Released: Oct 14, 2023

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned ...

State of Service Report, Fifth Edition

state of service report, fifth edition

Published By: Research Desk Released: Aug 04, 2023

¿Qué dicen más de 8000 agentes y líderes sobre el estado del servicio de atención al cliente? El servicio de atención al cliente está cambiando. Lea este informe para obtener información ba...

Evolving Customer Needs Drive Future Sales Technology Investments

evolving customer needs drive future sales technology investments

Published By: Research Desk Released: Sep 16, 2022

The workforce and the economy have been whipsawed back and forth over the past year-plus, and businesses are still adapting to the new normal. With the economic outlook improving, investments in sales...

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