Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

Remote Service: Modernize Your Operations with Mixed Reality

remote service: modernize your operations with mixed reality

Published By: Research Desk Released: Aug 13, 2021

Learn how to maintain high levels of service—even when disruptions occur. With Dynamics 365 Remote Assist, Dynamics 365 Field Service, and Dynamics 365 Guides, field service organizations can achiev...

Webinar series: Exceed Customer Expectations by Offering Always-on Service

webinar series: exceed customer expectations by offering always-on service

Published By: Research Desk Released: Aug 13, 2021

Organizations must constantly adapt their business processes to offer solutions quickly and exceed customer expectations. Watch this webinar series to learn how to increase customer satisfaction by de...

The Retailer’s Guide to Curbside Commerce

the retailer’s guide to curbside commerce

Published By: Research Desk Released: Jul 09, 2021

5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 87% of consumers want brands to continue offering curbside pickup options. As consumers become increasingly more cautious about cl...

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

frontier airlines – improved online customer experience and decreased negative feedb...

Published By: Research Desk Released: Jul 09, 2021

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquarte...

The Lego Group Drives Continuous Improvement Using Feedback

the lego group drives continuous improvement using feedback

Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

3 Steps to Winning with Customer Experience

3 steps to winning with customer experience

Published By: Research Desk Released: Jul 09, 2021

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...

Do Better with Behavioral Targeting

do better with behavioral targeting

Published By: Research Desk Released: Jul 01, 2021

Your business needs behavioral targeting — here’s why. Create closer customer connections with behavioral data. Seventy percent of consumers look for brands to automatically adjust content a...

How Strategic CFOs Respond, Recover and Reimagine

how strategic cfos respond, recover and reimagine

Published By: Research Desk Released: Jul 01, 2021

With the unpredictable changes brought on by the pandemic, this year was undeniably hard for organisations of all kinds and sizes. While many businesses struggled to find their footing, the continued ...

How To Strengthen Your Customer Relationship With Opti-Channel

how to strengthen your customer relationship with opti-channel

Published By: Research Desk Released: Jun 15, 2021

Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into opti-channel? How do they both relate to di...

Retail’s New Frontline Playbook: 6 Ways To Engage And Empower Your Associates

retail’s new frontline playbook: 6 ways to engage and empower your associates

Published By: Research Desk Released: Jun 09, 2021

The COVID-19 pandemic was a significant learning experience for retail leaders. They learned how to adapt their business models, reimagine customer experiences and pivot their strategies to align with...

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