Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

3 Secrets to Exceeding Customer Experience Expectations

3 secrets to exceeding customer experience expectations

Published By: Research Desk Released: Feb 09, 2021

In this checklist, you’ll learn exactly how your brand can deliver excellent customer experiences. Today’s customers have higher expectations than ever before. Every brand today knows that. Som...

5 brands who drive real value with their online communities

5 brands who drive real value with their online communities

Published By: Research Desk Released: Feb 09, 2021

In this ebook, we cover winning strategies from five top brands who use Khoros Communities for customer engagement: Visa, HP, Sony Europe, Telstra, and StarHub. Read the ebook today to learn the basic...

How Microsoft Shifted from Support to True Engagement with Khoros Communities

how microsoft shifted from support to true engagement with khoros communities

Published By: Research Desk Released: Feb 09, 2021

Though technology giant Microsoft offered general support on their website and by phone, they wanted to evolve their customer support strategy to not only help customers with products, but to engage w...

Building Next-Level Customer Engagement With Messaging & Chat

building next-level customer engagement with messaging & chat

Published By: Research Desk Released: Feb 09, 2021

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems. ...

The Social Marketer’s Guide to a Difficult Economy

the social marketer’s guide to a difficult economy

Published By: Research Desk Released: Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...

Customer Experience Playbook

customer experience playbook

Published By: Research Desk Released: Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Boost Sales Performance While Reducing Costs: 7 Questions to Ask About Your CRM

boost sales performance while reducing costs: 7 questions to ask about your crm

Published By: Research Desk Released: Jan 30, 2021

Every business wants to grow sales, cut costs, and delight customers, but how do you set your sales team up for success in an increasingly digital and remote world? It all starts with the ability to c...

Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

beyond crm: the cfo’s guide to driving sales revenue and reducing sales costs

Published By: Research Desk Released: Jan 30, 2021

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...

Modernise your web apps: Five stories of creating better customer experiences through cloud migration

modernise your web apps: five stories of creating better customer experiences through clou...

Published By: Research Desk Released: Jan 30, 2021

The recent surge in digital demand has made customer experience a key differentiator for businesses. According to Gartner, “75 per cent of organisations are now able to show that customer satisfacti...

Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

beyond crm: the cfo’s guide to driving sales revenue and reducing sales costs

Published By: Research Desk Released: Jan 30, 2021

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...

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