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Forrester Study: Business Value of ServiceNow Customer Service Management

forrester study: business value of servicenow customer service management

Published By: Research Desk Released: Nov 05, 2020

A Study to Measure Cost Savings and Business Benefits This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It provi...

3-Step Guide to Modern Customer Service

3-step guide to modern customer service

Published By: Research Desk Released: Oct 20, 2020

Did you know that 82% of consumers reported being disappointed by brands in 2019? While anyone could have impacted those experiences, customer service departments bare the lion’s share of the burden...

Improving Workforce Performance Through Digital Transformation

improving workforce performance through digital transformation

Published By: Research Desk Released: Oct 16, 2020

Improving Workforce Performance Through Digital Transformation examines how providing better information can accelerate performance and reduce costs. True digital transformation leverages technolog...

The State of Performance Management 2020

the state of performance management 2020

Published By: Research Desk Released: Oct 16, 2020

An effective performance management (PM) process is undoubtedly the need of the hour. However, there is no perfect PM process and it varies according to organizational and workforce needs. To understa...

The State of Human Experience 2020

the state of human experience 2020

Published By: Research Desk Released: Oct 16, 2020

Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...

Magic Quadrant for CRM Lead Management

magic quadrant for crm lead management

Published By: Research Desk Released: Sep 30, 2020

As customer buying journeys become more and more complex, it’s important for B2B marketers to choose a marketing automation solution that can keep up. In the 2020 Gartner Magic Quadrant for CRM Lead...

Building Better Experiences (and Bigger Profits)

building better experiences (and bigger profits)

Published By: Research Desk Released: Sep 30, 2020

Successful B2B commerce experiences start with the customer. Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitiv...

Keeping Tax Exempt Customers Happy

keeping tax exempt customers happy

Published By: Research Desk Released: Sep 13, 2020

Businesses rarely consider exemption certificate management as an area of improvement for customer experience, customer retention, and profitability and often underestimate the complexity exemption do...

USING HEALTH ASSESSMENTS TO IMPROVE MEMBER DATA AND DRIVE BETTER OUTCOMES

using health assessments to improve member data and drive better outcomes

Published By: Research Desk Released: Sep 03, 2020

Before you kick off a Health Assessment initiative, check out these best practices that have helped many of our clients optimize their risk adjustment and quality efforts. To make the most out of y...

Modernize for CX with Red Hat

modernize for cx with red hat

Published By: Research Desk Released: Jul 30, 2020

Businesses seek to benefit from every customer interaction with a real-time personalized experience acrosstheir marketing, customer servicing, fraud, and business operations teams. At the heart of the...

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