Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

The complete guide to customer experience in 2020

the complete guide to customer experience in 2020

Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

Six Steps to Drive Your Process Center of Excellence to Success

six steps to drive your process center of excellence to success

Published By: Research Desk Released: Jul 27, 2020

W. Edwards Deming famously said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing,” How well does your organization run today? Are your business pr...

FORRESTER REPORT

forrester report

Published By: Research Desk Released: Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers w...

Three ways to boost customer experience across the 5G FWA journey

three ways to boost customer experience across the 5g fwa journey

Published By: Research Desk Released: Jul 23, 2020

This paper discusses the challenges and opportunities in implementing 5G FWA services from a customer experience perspective. It includes ways to improve customer experience from targeting the right s...

How to unify commerce data into actionable next level business intelligence

how to unify commerce data into actionable next level business intelligence

Published By: Research Desk Released: Jul 20, 2020

New ways to transform customer UX and boost sales Across venues, stores, and destinations, consumer expectations are being shaped by their digital experiences, raising demand for faster experiences...

Six reasons why customers hate your live chat: And how to fix it

six reasons why customers hate your live chat: and how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

The digital channels guide

the digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can e...

Competing in a Convenience Economy

competing in a convenience economy

Published By: Research Desk Released: Jun 17, 2020

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

The Guide to Modern Customer Communication

the guide to modern customer communication

Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

The Customer Experience, Reimagined

the customer experience, reimagined

Published By: Research Desk Released: Jun 15, 2020

At Workday, we believe that collaboration and community are the keys to a trusted technology partnership. That's why we've designed our customer experience to deliver the support you need in the wa...

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