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10 Best Practices For Contact Center Work From Home (WFH)

10 best practices for contact center work from home (wfh)

Published By: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents to work from home ...

Delivering Innovative Customer Experience Requires Enterprisewide Agile Operations

delivering innovative customer experience requires enterprisewide agile operations

Published By: Research Desk Released: Apr 20, 2020

Why You Need to Embrace New Customer-Centric Strategies

why you need to embrace new customer-centric strategies

Published By: Research Desk Released: Apr 12, 2020

The Era of the Empowered Customer Vague and outdated methods of market research are NOT the only way companies can better understand their customers. In the age of the empowered customer, compan...

From customer experience to enterprise experience: Six leading practices to activate your CX North Star

from customer experience to enterprise experience: six leading practices to activate your ...

Published By: Research Desk Released: Apr 12, 2020

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...

OReilly Report: Communicating with your customers: the evolution of conversational

oreilly report: communicating with your customers: the evolution of conversational

Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

How to Drive Revenue Through Your Website: Featuring a Plow & Hearth Case Study

how to drive revenue through your website: featuring a plow & hearth case study

Published By: Research Desk Released: Apr 11, 2020

The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

Modernize your customer engagement with Red Hat

modernize your customer engagement with red hat

Published By: Research Desk Released: Apr 01, 2020

How Zendesk use Slack

how zendesk use slack

Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

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