Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

Employee Engagement: The Hidden Secret to Customer Engagement

employee engagement: the hidden secret to customer engagement

Published By: Research Desk Released: Dec 23, 2019

A recent Aberdeen study revealed that product features and pricing is not as important as a successful interaction with your customer. So, how do you build better customer interactions? The answer ...

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

5 Priorities for Providing a Successful Customer Experience

5 priorities for providing a successful customer experience

Published By: Research Desk Released: Dec 18, 2019

Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...

SIMPLIFYING THE CUSTOMER EXPERIENCE

simplifying the customer experience

Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

MOBILE WORKERS BECOME the FACE of BRANDS

mobile workers become the face of brands

Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

Becoming a Trailblazer: GreenThumb keeps customer service in bloom with Field Service Lightning

becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

Transform Customers Experience with Connected Field Service

transform customers experience with connected field service

Published By: Research Desk Released: Dec 05, 2019

In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...

Behind the Curtain of AI-Powered CLM

behind the curtain of ai-powered clm

Published By: Research Desk Released: Nov 24, 2019

CLMs have marketed “AI-powered” features for years with no meaningful impact on how we execute business contracts day-to-day. Ironclad launched proprietary research and surveyed contracting pro...

Streamlining the Customer Experience

streamlining the customer experience

Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

Our Brands