Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

Go Direct-to-Consumer and Prepare your Business for Success

go direct-to-consumer and prepare your business for success

Published By: Research Desk Released: Nov 19, 2019

Consumers want direct access to goods and services. In fact, consumers asking for a direct relationship is a top driver of why brands have gone direct thus far. Brands must determine what value the...

perry ellis drives brand loyalty

Published By: Research Desk Released: Nov 19, 2019

A real-life example of how a customer experience platform built for retail makes all the difference in achieving successful business results....

Customer Experience in the Digital World: Consumer Goods & Retail

customer experience in the digital world: consumer goods & retail

Published By: Research Desk Released: Nov 19, 2019

Today’s lightning-paced digital retail world means shoppers have more power than ever, and they want what they want NOW. Is your ecommerce strategy designed to deliver the best customer experience? ...

Infographic: Are you missing the critical link in the customer experience chain?

infographic: are you missing the critical link in the customer experience chain?

Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

TSIA: The Future of Support Interactions

tsia: the future of support interactions

Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

The Cx Value Chain

the cx value chain

Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

Workstation M&E Customer Story

workstation m&e customer story

Published By: Research Desk Released: Nov 05, 2019

We’re digital pioneers, breakthrough innovators and restless creators who aren’t interested in setting the standard - we’d rather raise the bar....

The Future of Customer Engagement

the future of customer engagement

Published By: Research Desk Released: Oct 24, 2019

Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...

2018 Retail CX Trends Report

2018 retail cx trends report

Published By: Research Desk Released: Oct 24, 2019

InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...

Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

draw up deep waters: 7 steps to creating a customer-first culture

Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

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