Customer Relationship Management (CRM ) Whitepapers for Free | DemandTalk

Humanity in Action: What Customer Engagement Is, Why It Matters, And What You Need to Know

humanity in action: what customer engagement is, why it matters, and what you need to know

Published By: Research Desk Released: Oct 11, 2019

build brand humanity by mastering empathy at scale

Published By: Research Desk Released: Oct 11, 2019

Reimagine the Life Sciences Patient Experience

reimagine the life sciences patient experience

Published By: Research Desk Released: Oct 08, 2019

Leading life sciences companies are taking on a new opportunity to connect with patients and deliver direct support before, during, and after therapy. Download our latest e-book to learn how Salesforc...

Transforming the Member Experience Starting with Your Contact Center

transforming the member experience starting with your contact center

Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

Eight Questions To Ask Before Selecting Your Developer Community Solution

eight questions to ask before selecting your developer community solution

Published By: Research Desk Released: Sep 25, 2019

Your customer support group is tired of answering the same questions over and over. Product wants a way to tap into user ideas more efficiently. Your developer relations teams want to engage dev...

Build vs. Buy: A Guide for Customer Identity & Access Management

build vs. buy: a guide for customer identity & access management

Published By: Research Desk Released: Sep 24, 2019

In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first...

Forrester Report: Building A Customer-Obsessed IAM Team

forrester report: building a customer-obsessed iam team

Published By: Research Desk Released: Sep 24, 2019

Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Acc...

Scaling Identity Management to Ensure Customer Loyalty Program Success: 4 Case Studies

scaling identity management to ensure customer loyalty program success: 4 case studies

Published By: Research Desk Released: Sep 24, 2019

Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access managemen...

4 Ways to Empower Agents to Deliver Great Customer Experiences

4 ways to empower agents to deliver great customer experiences

Published By: Research Desk Released: Sep 23, 2019

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...

How to Adapt and Win in a New Era of CX

how to adapt and win in a new era of cx

Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

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