Customer Relationship Management Whitepapers

Read the new Harvard Business Review report to learn why forward?thinking business leaders are redefining the fundamentals of customer service and support. Gain insights into new strategies, processes...

When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found the 6 considerations ...

The internet has made starting a business easier than ever. But where do you begin when you want to start an e-commerce site, and how do you create one that customers will trust enough to buy from? A ...

Digital workspaces like VMware Workspace ONE offer a proven way to enable today's mobile user without increasing corporate vulnerability....