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Customer Identity and Access Management

customer identity and access management

Published By: Research Desk Released: Mar 17, 2022

Customer identity can help you ensure that every stage of your customer’s journey is seamless and delivers the experience they expect. Harnessing the power of customer identity wisely i...

Gestion des identités et des accès client

gestion des identités et des accès client

Published By: Research Desk Released: Mar 17, 2022

L'identité client peut vous aider à assurer que chaque étape de votre parcours client est fluide et offre l'expérience attendue. Exploiter judicieusement le pouvoir de l'identité cli...

Kundenidentitäts- und Zugriffsverwaltung

kundenidentitäts- und zugriffsverwaltung

Published By: Research Desk Released: Mar 17, 2022

Eine Kundenidentitätslösung kann sicherstellen, dass jede Phase der Customer Journey problemlos verläuft und das erwartete Erlebnis liefert. Ein intelligenter Kundenidentitätsansatz i...

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

govloop research brief – improving cx in your agency through contact center moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

4 Ways AI Can Help Agencies Provide Unparalled Service

4 ways ai can help agencies provide unparalled service

Published By: Research Desk Released: Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government con...

3 Steps To Modernizing The Government Contact Center

3 steps to modernizing the government contact center

Published By: Research Desk Released: Mar 10, 2022

Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve their ...

Le succès commercial malgré la pandémie mondiale

le succès commercial malgré la pandémie mondiale

Published By: Research Desk Released: Mar 09, 2022

Depuis mars 2020, le Covid a changé tant de choses dans notre monde. De quand sortir de chez soi et où aller, à quel mode d’achat et de livraison utiliser pour nos besoins essentiels, notre quoti...

Geschäftserfolg trotz globaler Pandemie

geschäftserfolg trotz globaler pandemie

Published By: Research Desk Released: Mar 08, 2022

Covid hat seit März 2020 viele Dinge in unserer Welt verändert: Wann und wie wir unsere Häuser verlassen, wie wir einkaufen und die Lieferung dieser Produkte. In diesem Webinar sprechen wir...

Business Success Despite the Global Pandemic

business success despite the global pandemic

Published By: Research Desk Released: Mar 07, 2022

Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all...

CX Reality Check 2021: Momentum Interrupted

cx reality check 2021: momentum interrupted

Published By: Research Desk Released: Feb 20, 2022

For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...

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