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Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

columbia sportswear enhances customer service, cuts costs with chatbot technology

Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Vex: A New Model for Customer Centered Growth

vex: a new model for customer centered growth

Published By: Research Desk Released: Jan 19, 2022

In today’s landscape of rising consumer expectations, the pressure is on for organizations to focus on the universal goals that matter most to customers. Gongos patent-pending Value Exchange (Vex) M...

Burberry’s Digital Transformation with AWS

burberry’s digital transformation with aws

Published By: Research Desk Released: Jan 18, 2022

Retail is going through a period of profound change, with innovations in consumer technology progressing at an unprecedented pace. Find out how Burberry’s cloud-first strategy lets the ...

Grow Your Future Customer Value Through CPIs

grow your future customer value through cpis

Published By: Research Desk Released: Jan 17, 2022

Even the best organizations have room to grow when it comes to delivering on the goals that matter most to customers—or what we call Customer Performance Indicators (CPIs). For the first time ever, ...

Compatibilidad con arquitecturas para no romperse la cabeza On-demand

compatibilidad con arquitecturas para no romperse la cabeza on-demand

Published By: Research Desk Released: Jan 11, 2022

Si de verdad quieres saber por qué ya no tendrás que romperte la cabeza para tener visibilidad plena de tus infraestructuras, monitorear las aplicaciones críticas de tu negocio, tener un nivel de e...

Een nieuwe ‘ETHIC’ voor de publieke sector

een nieuwe ‘ethic’ voor de publieke sector

Published By: Research Desk Released: Dec 21, 2021

In preparation for the ‘next normal’, public sector organisations across Europe are assessing their long-term outlook, evaluating remote work performance and discussing how to facilitate smooth an...

Journey Mapping – Chart the Moments That Matter Most

journey mapping – chart the moments that matter most

Published By: Research Desk Released: Dec 02, 2021

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...

Solve for X: The CX.EX Journal

solve for x: the cx.ex journal

Published By: Research Desk Released: Nov 22, 2021

Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve received on how the content, and our introduction o...

Gartner Magic Quadrant for UCaaS

gartner magic quadrant for ucaas

Published By: Research Desk Released: Nov 22, 2021

2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges our vision that the c...

Un engagement client qui change la donne : la numérisation de bout en bout

un engagement client qui change la donne : la numérisation de bout en bout

Published By: Research Desk Released: Nov 17, 2021

Créez des expériences qui fidélisent les clients 71% des millennials préfèrent leur dentiste à leur banque, selon The Millennial Disruption Index. Vous n'êtes pas obligé d'être cette banqu...

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