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ICMI Trend Report

icmi trend report

Published By: Research Desk Released: Jul 25, 2020

Find out why journey mapping is so important to the agent and customer experience and how to create a journey map that’s both insightful and actionable. Whether your organization wants to impro...

Gartner Research report

gartner research report

Published By: Research Desk Released: Jul 25, 2020

Gartner names Genesys as a Visionary in Workforce Engagement Management. While a contact center can be cost-intensive, forward-thinking companies focus on achieving goals and increasing profits, in...

Enterprise Architect’s Guide Top 4 Strategies for Automating and Accelerating Your Data Pipeline

enterprise architect’s guide top 4 strategies for automating and accelerating your data ...

Published By: Research Desk Released: Jul 23, 2020

New data demands are inspiring new architectures. The explosion in data, the vast array of new data capabilities and the dramatic increase in data-consumer demands have changed how data needs to be...

Smart Data Visualization: How to Design Best-in-Class Dashboards

smart data visualization: how to design best-in-class dashboards

Published By: Research Desk Released: Jul 23, 2020

Elevate your visualization game Dashboards are essential to modern business—but they don’t all perform at the same level. Across industries and organizations, needs vary wildly. There’s no on...

Re-imaging next level business intelligence

re-imaging next level business intelligence

Published By: Research Desk Released: Jul 20, 2020

Integrating business intelligence (BI) and consumer analytics is a powerful catalyst for success, turning data into smart decisions that can boost sales, reduce risk, and generate greater efficiencies...

The CIO & The CMO: Transformation in the C-Suite

the cio & the cmo: transformation in the c-suite

Published By: Research Desk Released: Jul 17, 2020

It’s the era of Pervasive Data Intelligence, a time when data is becoming more dynamic and transformative than ever before. Two imperative business disciplines are at the front of this digital trans...

From Oil and Water to Business Gold: When CFOs and CMOs Align Through Data

from oil and water to business gold: when cfos and cmos align through data

Published By: Research Desk Released: Jul 17, 2020

What can help CMOs and CFOs bridge the gap and merge their agendas? The answer lies in data and analytics. Smart CMOs and CFOs find more potential revenue from existing customers through data and anal...

Unleash Your Business Analytics

unleash your business analytics

Published By: Research Desk Released: Jul 17, 2020

Get the ultimate guide for uncovering answers to your toughest business challenges. As data keeps growing faster than we can imagine, many businesses struggle to get answers. Learn about the challenge...

What You Need to Succeed as a Business Analyst Today

what you need to succeed as a business analyst today

Published By: Research Desk Released: Jul 17, 2020

With a projected job growth rate to hit 14% between 2016 and 2026, the role and required job skills of business analysts continue to evolve. It’s no longer about maintaining an IT-centric role, simp...

Benefits of Cloud-Based EPM for FP&A

benefits of cloud-based epm for fp&a

Published By: Research Desk Released: Jul 17, 2020

Unlock the potential of financial planning and analysis. In the digital economy, financial planning and analysis (FP&A) teams are emerging as strategic partners who can contribute to critical bus...

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