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Data Loss Prevention (DLP) Is Critical To Zero Trust, But Legacy DLP Has Failed

data loss prevention (dlp) is critical to zero trust, but legacy dlp has failed

Published By: Research Desk Released: Nov 18, 2019

Forrester Consulting Group commissioned thought leadership research on Zero Trust. The research found that data security in a Zero Trust architecture requires improved detection and response to inside...

Customer Service Playbook

customer service playbook

Published By: Research Desk Released: Nov 18, 2019

Knowledge Article Quality

knowledge article quality

Published By: Research Desk Released: Nov 18, 2019

Basic Principles of KCS

basic principles of kcs

Published By: Research Desk Released: Nov 18, 2019

World’s largest food and beverage company reduced the demand on their IT customer support teams and improved the end user experience with RightAnswers

world’s largest food and beverage company reduced the demand on their it customer suppor...

Published By: Research Desk Released: Nov 18, 2019

Upland InGenius and Salesforce Omni-Channel Improve Agent Productivity For United Wholesale Mortgage

upland ingenius and salesforce omni-channel improve agent productivity for united wholesal...

Published By: Research Desk Released: Nov 18, 2019

7 Reasons why Contact Centres Should Invest in Omni-Channel Solutions

7 reasons why contact centres should invest in omni-channel solutions

Published By: Research Desk Released: Nov 18, 2019

VMware Cloudᵀᴹ on AWS Architectural Best Practices

vmware cloudᵀᴹ on aws architectural best practices

Published By: Research Desk Released: Nov 18, 2019

Customer Cloud Stories: Leveraging VMware Cloud™ on AWS for Agility & Speed

customer cloud stories: leveraging vmware cloud™ on aws for agility & speed

Published By: Research Desk Released: Nov 18, 2019

A New Breed of Analytics

a new breed of analytics

Published By: Research Desk Released: Nov 15, 2019

Data is the lifeblood of business success, but has been trapped in silos for too long. To unleash its value, analytics must transform from merely reporting on data to providing fuel for data-driven ma...

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