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The key to building a customer centric team

the key to building a customer centric team

Published By: Research Desk Released: Oct 11, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

RingCentral’s Unified Communications and Contact Center Solution

ringcentral’s unified communications and contact center solution

Published By: Research Desk Released: Oct 11, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

Long live customer service! Your answer to great customer experiences

long live customer service! your answer to great customer experiences

Published By: Research Desk Released: Oct 11, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

Soluciones de movilidad empresarial

soluciones de movilidad empresarial

Published By: Research Desk Released: Oct 10, 2023

El exhaustivo informe que llevará su negocio de retail a otro nivel. Nos sumergimos de lleno en el panorama europeo de las PYMES de retail. Samsung encuestó a 450 PYMES de retail de Francia, I...

CX Trends 2023, Retail

cx trends 2023, retail

Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in ...

CX trends 2023: Healthcare

cx trends 2023: healthcare

Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dram...

10 ways voice will disrupt the workplace in the next 5 years

10 ways voice will disrupt the workplace in the next 5 years

Published By: Research Desk Released: Oct 09, 2023

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at hom...

Checklist: How good is your communications system?

checklist: how good is your communications system?

Published By: Research Desk Released: Oct 09, 2023

Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in keeping your teams connected and your c...

Solutions de mobilité Samsung et Iris Enterprise

solutions de mobilité samsung et iris enterprise

Published By: Research Desk Released: Oct 08, 2023

Une immersion dans l’univers des PME du secteur de la distribution en Europe. Samsung a mené une enquête auprès de 450 PME du secteur de la distribution en France, en Italie et en Espagne afin...

Soluzioni per la mobilità aziendale

soluzioni per la mobilità aziendale

Published By: Research Desk Released: Oct 07, 2023

L'approfondimento sul panorama delle PMI del settore della vendita al dettaglio in Europa. Samsung ha intervistato 450 rivenditori di piccole e medie imprese in Francia, Italia e Spagna per compren...

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