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The Buyers’ Guide for Customer Service Software

the buyers’ guide for customer service software

Published By: Research Desk Released: Nov 13, 2020

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...

Stories of CX Transformation

stories of cx transformation

Published By: Research Desk Released: Nov 13, 2020

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...

Freshdesk Omnichannel

freshdesk omnichannel

Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

Building a Recession-Proof Contact Center

building a recession-proof contact center

Published By: Research Desk Released: Nov 13, 2020

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...

Oracle Commerce Cloud Architecture

oracle commerce cloud architecture

Published By: Research Desk Released: Nov 12, 2020

Selling and consuming through digital channels originally began by selling simple products online to consumers. Fast forward to today, modern technologies such as augmented reality, virtual reality, I...

Go Beyond Ecommerce to Digital Commerce

go beyond ecommerce to digital commerce

Published By: Research Desk Released: Nov 12, 2020

Business buyers are becoming more comfortable making larger, more complex purchases online. In just a few years, $11 trillion will be generated from digital channels, and B2B online sales are expected...

The Definitive Guide to Template Management

the definitive guide to template management

Published By: Research Desk Released: Nov 12, 2020

The rapid growth of template management is setting new standards in productivity, document compliance and playing an improved role in both the Customer and Employee Experience. At the center of enterp...

How E-Signatures Can Accelerate Workplace Transformation For All Areas Of Your Business

how e-signatures can accelerate workplace transformation for all areas of your business

Published By: Research Desk Released: Nov 11, 2020

With the pandemic continuing to disrupt businesses and impact corporate bottom lines, companies are under pressure to accelerate their digital transformation and move away from in-person transactions ...

SMS Gateway: Intuitive Real-time Dialogue for Adobe Campaign

sms gateway: intuitive real-time dialogue for adobe campaign

Published By: Research Desk Released: Nov 11, 2020

With SMS open and response rates as high as 98% and 45% respectively, the mobile channel can’t be ignored by users of Adobe Campaign. Learn how to unleash the power of personalized mobile messaging ...

The secret sauce helping CX leaders create loyal clients: Convenience

the secret sauce helping cx leaders create loyal clients: convenience

Published By: Research Desk Released: Nov 05, 2020

Today, customers expect service interactions with a company to be convenient and of immediate value. By focusing on convenience, customer experience leaders can maintain high retention rates while con...

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