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FORRESTER REPORT

forrester report

Published By: Research Desk Released: Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers w...

Take Direct Control Over Your Online Video Ad Performance

take direct control over your online video ad performance

Published By: Research Desk Released: Jul 23, 2020

Connatix is a next-generation video marketplace that helps advertisers deliver in-stream inventory on top publisher sites. Our proprietary video player is placed directly on publishers’ pages, offer...

Three ways to boost customer experience across the 5G FWA journey

three ways to boost customer experience across the 5g fwa journey

Published By: Research Desk Released: Jul 23, 2020

This paper discusses the challenges and opportunities in implementing 5G FWA services from a customer experience perspective. It includes ways to improve customer experience from targeting the right s...

Home Office Setup

home office setup

Published By: Research Desk Released: Jul 20, 2020

The first step in any work-from-home scenario is to configure a dedicated workspace. Doing so will allow reps to remain organized, focused, and effective. Having a workspace that is physically and min...

How to Develop a Successful Sales Engagement Strategy

how to develop a successful sales engagement strategy

Published By: Research Desk Released: Jul 20, 2020

A survey by Forrester Consulting, a leading analyst firm, found that 79% of buyers prefer to self-educate online before engaging with a sales rep. Salespeople have begun to shift the way they sell to ...

Five Benefits of the Rise of Inside Sales

five benefits of the rise of inside sales

Published By: Research Desk Released: Jul 20, 2020

Inside sales reps are more in demand than ever before. Roughly ten get hired into a company for each outside sales representative hired. According to Forbes, inside sales have grown 15 times faster co...

Transform Your Sales with Digital Selling

transform your sales with digital selling

Published By: Research Desk Released: Jul 20, 2020

The sales department is the center of any business. In simple terms, sales are what determines a business’s health and future state. When a company decides to undergo a digital transformation, it is...

Dispositions Workbook: How to Build Dispositions to Ramp Up Your Sales Reports & Unlock Conversation Intelligence

dispositions workbook: how to build dispositions to ramp up your sales reports & unlo...

Published By: Research Desk Released: Jul 20, 2020

In this dispositions workbook, we have identified some of the best practices that our teams at DialSource and ExecVision have learned through our work with over 1000 B2B sales organizations. The works...

How to unify commerce data into actionable next level business intelligence

how to unify commerce data into actionable next level business intelligence

Published By: Research Desk Released: Jul 20, 2020

New ways to transform customer UX and boost sales Across venues, stores, and destinations, consumer expectations are being shaped by their digital experiences, raising demand for faster experiences...

Delighting Customers Through Incident Management

delighting customers through incident management

Published By: Research Desk Released: Jul 20, 2020

Optimize Your Customer Support Operations With Incident Management Thanks to the proliferation of digital tools and technologies, your customers have grown accustomed to having the world at their f...

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