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Transforming a Toxic Call Center Environment

transforming a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

Compared to their peers, call center workers scored significantly higher on tests designed to measure stress. Why is that? Turns out there are a number of negative factors at work contributing to i...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

Dynamics 365 Supply Chain Management – The Top 8 Trends Every COO Should Know

dynamics 365 supply chain management – the top 8 trends every coo should know

Published By: Research Desk Released: Dec 23, 2019

5 Priorities for Providing a Successful Customer Experience

5 priorities for providing a successful customer experience

Published By: Research Desk Released: Dec 18, 2019

Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...

Supplier Management in a Turbulent Global Economy

supplier management in a turbulent global economy

Published By: Research Desk Released: Dec 11, 2019

As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity a...

Understanding & Selling Location-Based Marketing

understanding & selling location-based marketing

Published By: Research Desk Released: Dec 11, 2019

Location-based marketing isn’t new, but understanding and effectively selling location-based audiences remains a challenge for most agencies and digital sales teams. Advertisers and brands are also ...

Reach The Top: Some Fast-Growing Online Traders Need for Success During the Peak Sales

reach the top: some fast-growing online traders need for success during the peak sales

Published By: Research Desk Released: Dec 10, 2019

What do we mean by "peak sales"? It's pretty easy. The term describes the busiest days of the year in the sales sector: the moments when the Most consumers make purchases, both in the physical s...

Planning the Key to Success

planning the key to success

Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

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