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Infographic: Are you missing the critical link in the customer experience chain?

infographic: are you missing the critical link in the customer experience chain?

Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

TSIA: The Future of Support Interactions

tsia: the future of support interactions

Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

Equinix Customer Case Study Enabling Immense Data Intake For Tomorrow’s Automated Vehicle

equinix customer case study enabling immense data intake for tomorrow’s automated ve...

Published By: Research Desk Released: Nov 12, 2019

Uploading directly to an IBX was by far the most stable, efficient and cost-effective option on the market. In addition to faster upload and processing times, it sped up the development process by all...

Connected Vehicle : Opportunities and Challenges Ahead

connected vehicle : opportunities and challenges ahead

Published By: Research Desk Released: Nov 12, 2019

Develop a data-driven culture, for both customer-facing and internal purposes. Consider also collaborating with your industry peers and leaders via consortia and partnerships, thus enabling new busine...

Automotive Digital Edge Playbook

automotive digital edge playbook

Published By: Research Desk Released: Nov 12, 2019

This playbook outlines how automotive industry leaders can deliver digital and connected car capabilities through greater collaboration with supply chain partners, business ecosystems and customers. ...

The Cx Value Chain

the cx value chain

Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

Identifying And Managing Strategic Supplier Risk

identifying and managing strategic supplier risk

Published By: Research Desk Released: Nov 06, 2019

Supplier interruption can cause an organization significant operational and strategic risk. Suppliers often hold tremendous amounts of data and intellectual property, relating to the parent organizati...

Bundled Customer Interest Digital Advertising Media and HTML5

bundled customer interest digital advertising media and html5

Published By: Research Desk Released: Nov 06, 2019

When asked which generation of customers will visit in-patient shops more than once a week, you're probably thinking, "The Baby Boomers". In this case you are wrong. As quote...

The Ultimate Guide to ESP Selection for the Modern Retail Marketer

the ultimate guide to esp selection for the modern retail marketer

Published By: Research Desk Released: Nov 05, 2019

If the very purpose of technology is to make our lives easier and allow us to work smarter, why do most email marketers use technologies that do the exact opposite? It’s time to break out of the ...

Committed to Customers – Going Beyond the Shopping Cart

committed to customers – going beyond the shopping cart

Published By: Research Desk Released: Nov 05, 2019

With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...

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