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build brand humanity by mastering empathy at scale

Published By: Research Desk Released: Oct 11, 2019

360-Degree Customer View

360-degree customer view

Published By: Research Desk Released: Oct 10, 2019

Achieve a 360-Degree View of Your Customers If you don’t have a 360-degree view of your customers, you’re very likely to lose them to competitors who do. Having a 360-degree view means your agent...

Study Reveals Customer Care Perceptions And Expectations

study reveals customer care perceptions and expectations

Published By: Research Desk Released: Oct 10, 2019

Consumer expectations are changing as it relates to retail customer service. Self-serve options are making it easier to address issues quickly via the web or mobile; and technology in the call center ...

Gift Cards: The Threats and Opportunities of Digital Delivery

gift cards: the threats and opportunities of digital delivery

Published By: Research Desk Released: Oct 10, 2019

Digital gift cards are becoming big business for retailers. Global sales surpassed $300 billion in 2017 and are expected to reach nearly $700 billion by 2024*. And another recent survey by Blackhawk f...

Fulfillment in a one-day shipping world

fulfillment in a one-day shipping world

Published By: Research Desk Released: Oct 10, 2019

How do you compete in a one-day delivery marketplace? With Amazon making free one-day delivery the new standard for shipments to Amazon Prime customers, it’s a good question. Read our Internet...

Tips to make a lean, mean ITSM machine

tips to make a lean, mean itsm machine

Published By: Research Desk Released: Oct 10, 2019

Agile IT teams are more adaptable to changing needs, increase velocity when delivering new technology, and improvise when faced with obstacles. These teams also align with the business needs and strat...

Solving the Quote-to-Cash Conundrum for Medical Device Sales

solving the quote-to-cash conundrum for medical device sales

Published By: Research Desk Released: Oct 08, 2019

Price quoting for medical devices and pharmaceuticals is as sophisticated as it is complex. Download this e-book to learn how Salesforce Quote-to-Cash (QTC) can help life sciences companies address th...

Reimagine the Life Sciences Patient Experience

reimagine the life sciences patient experience

Published By: Research Desk Released: Oct 08, 2019

Leading life sciences companies are taking on a new opportunity to connect with patients and deliver direct support before, during, and after therapy. Download our latest e-book to learn how Salesforc...

Transforming the Member Experience Starting with Your Contact Center

transforming the member experience starting with your contact center

Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

Managing Exempt Sales During The Rise Of ECONOMIC NEXUS

managing exempt sales during the rise of economic nexus

Published By: Research Desk Released: Oct 04, 2019

If you sell products or services that are exempt from sales tax, your compliance challenges and audit risk can be more complex and burdensome. In the event of a sales tax audit, you must prove that yo...

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