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The State of Personalization Today

the state of personalization today

Published By: Research Desk Released: Sep 18, 2019

No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...

Path to Personalization

path to personalization

Published By: Research Desk Released: Sep 18, 2019

The 9 keys to driving stronger relationships—one customer at a time.Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies...

Verint boosts VoC capabilities after ForeSee acquisition

verint boosts voc capabilities after foresee acquisition

Published By: Research Desk Released: Sep 13, 2019

At its recent user conference in Orlando, Verint announced the first updates to its Voice of the Customer (VoC) platform since it acquired VoC firm ForeSee in late 2018. Verint’s acquisition, along ...

How to Adapt and Win in a New Era of CX

how to adapt and win in a new era of cx

Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

SLA- The Foundation for Stronger Customer Relationships

sla- the foundation for stronger customer relationships

Published By: Research Desk Released: Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

Selling Managed Services

selling managed services

Published By: Research Desk Released: Sep 13, 2019

Technology solution providers need the right technology. The “rip-andreplace” model for systems simply won’t work in the future. Small businesses, medical offices, schools, and retailers are ...

5 Steps to an Agile Business Plan

5 steps to an agile business plan

Published By: Research Desk Released: Sep 13, 2019

It’s the year of the business plan. Running a business means wearing a lot of hats, and something is bound to keep ending up on the back burner. But, for the sake of your business success, don’t l...

Top 10 Reasons You Need Quote and Proposal Automation

top 10 reasons you need quote and proposal automation

Published By: Research Desk Released: Sep 13, 2019

It’s Time to Seriously Consider Quote and Proposal Automation. Do your sales quotes and proposals take too long to create, get stuck in internal approvals, or contain inaccuracies? Do your sal...

The Ultimate Guide to IT Sales Growth

the ultimate guide to it sales growth

Published By: Research Desk Released: Sep 13, 2019

Top companies are investing big bucks in transforming their sales teams and making them run like well-oiled machines. They know that time is money, and if their salespeople can make more sales in the ...

The Essential Price Management Guide for Technology Solution Providers

the essential price management guide for technology solution providers

Published By: Research Desk Released: Sep 13, 2019

Smart pricing based on a sound strategy is fundamental to the success of your technology business. While you may think you can’t afford to spend time and resources defining and enforcing a pricing s...

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