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OpenText Trading Grid Analytics

opentext trading grid analytics

Published By: Research Desk Released: May 27, 2019

Gain insights that lead to action—through historical, current and predictive supply chain metrics....

OpenText B2B Managed Services

opentext b2b managed services

Published By: Research Desk Released: May 27, 2019

Day-to-day management of your B2B integration environment to optimize supply chain operations and improve customer service....

How Many Hours Did You Bill Last Year??

how many hours did you bill last year??

Published By: Research Desk Released: May 23, 2019

Before you can calculate how much it costs you to perform one hour of service, you must first calculate your total annual billable hours. In other words, you want to account for the number of service ...

Where’s Your Business Blind Spot?

where’s your business blind spot?

Published By: Research Desk Released: May 23, 2019

In business, as in anything else, you can’t fix what you can’t see. Small business owners need a field of vision that encompasses every facet of operations, without distracting them with unnecess...

Measuring Professional Services Business

measuring professional services business

Published By: Research Desk Released: May 23, 2019

When it comes to managing a services business, few topics generate as much interest—and controversy—as the topic of Metrics. Whether the question is what to measure or how to measure it, it can be...

Scaling Identity Management to Ensure Customer Loyalty Program Success: Four Case Studies

scaling identity management to ensure customer loyalty program success: four case studies

Published By: Research Desk Released: May 23, 2019

Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access managemen...

Build The Foundation For Great Customer Experiences

build the foundation for great customer experiences

Published By: Research Desk Released: May 23, 2019

The urge to disrupt entire industries has been around for decades but the pace of disruption now happens over months, not years. If you’re not equipped for rapid innovation, you’ll be too late whe...

CONNECTING WITH THE NEXT GEN CUSTOMER

connecting with the next gen customer

Published By: Research Desk Released: May 22, 2019

Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and had everything to do with improving fi...

BUSINESS COMMUNICATIONS IN 2025

business communications in 2025

Published By: Research Desk Released: May 22, 2019

What will the future of business communications look like in the next ten years? Since our crystal ball is in the shop, we asked business communication leaders to share their predictions. Read on to f...

Experience Commerce: A Strategic Guide for Executives

experience commerce: a strategic guide for executives

Published By: Research Desk Released: May 22, 2019

How to achieve greater ROI, competitive advantage, and win customers for life Whether you’re trying to prepare for the market shifts sure to come or seeking a competitive edge right now, understa...

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