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The Forrester Wave™: Sales Force Automation Solutions

the forrester wave™: sales force automation solutions

Published By: Research Desk Released: Jan 08, 2019

Read why Forrester ranked Microsoft a leader in SFA Solutions You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is ...

Digital Transformation in Sales: Evolving the Art of Customer Engagement

digital transformation in sales: evolving the art of customer engagement

Published By: Research Desk Released: Jan 08, 2019

Evolve the art of customer engagement Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.??Advance beyond agent product...

B2B Embraces Its Omnichannel Commerce Future

b2b embraces its omnichannel commerce future

Published By: Research Desk Released: Jan 03, 2019

The new Forrester study reveals that 69% of B2B sellers say their ideal ecommerce solution uses a SaaS approach. Learn how 315 global ecommerce leaders are meeting their customers across all touchpoin...

Transforming the B2B Sales Function E-book

transforming the b2b sales function e-book

Published By: Research Desk Released: Jan 03, 2019

A recent survey found that high-performing sales teams are winning the connected customer by using a single view of the customer to collaborate, deploying self-service to free up time for selling, and...

The Business Impact of Investing in Experience

the business impact of investing in experience

Published By: Research Desk Released: Jan 03, 2019

Customer experience has quickly moved from competitive differentiator to business imperative. In a world where the answer to almost any question is at our fingertips, where AI is becoming a part of ev...

Mastering Product Experience in SaaS

mastering product experience in saas

Published By: Research Desk Released: Jan 02, 2019

Building a great SaaS product is hard. Getting people to try your product is even harder. But the ultimate challenge is to ensure that customers not only try, but keep using your product over time. ...

Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

metrics that matter: 11 reports that translate cx data to program investment

Published By: Research Desk Released: Jan 02, 2019

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions: Where do w...

7 Keys To Launching A Successful Customer Experience Program

7 keys to launching a successful customer experience program

Published By: Research Desk Released: Jan 02, 2019

Making an investment is one thing — making sure it pays off is another. For many, a new CX program can seem like a daunting task, whether you’re launching your first or hitting refresh. We know be...

Using ERP to Take Your Manufacturing Operations To The Next Level

using erp to take your manufacturing operations to the next level

Published By: Research Desk Released: Dec 28, 2018

As the manufacturing industry shifts its focus from process efficiencies to superior customer service, finding new ways to deliver innovative products and services is imperative. But can you support n...

Transforming Today’s Manufacturers: NetSuite Provides The Foundation For Success

transforming today’s manufacturers: netsuite provides the foundation for success

Published By: Research Desk Released: Dec 28, 2018

What does it take to remain competitive in the constantly changing world of manufacturing? There may not be a single answer, but one thing is certain: without the right tools and systems in place, it'...

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