Dive into Sales Enablement Whitepapers for Expert Insights | DemandTalk

Sales teams and Slack

sales teams and slack

Published By: Research Desk Released: Jan 21, 2020

AI-powered Intelligent Customer Engagement

ai-powered intelligent customer engagement

Published By: Research Desk Released: Dec 23, 2019

Today's customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increas...

Transforming a Toxic Call Center Environment

transforming a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

Compared to their peers, call center workers scored significantly higher on tests designed to measure stress. Why is that? Turns out there are a number of negative factors at work contributing to i...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

Supplier Management in a Turbulent Global Economy

supplier management in a turbulent global economy

Published By: Research Desk Released: Dec 11, 2019

As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity a...

Transforming The Shopping Experience

transforming the shopping experience

Published By: Research Desk Released: Nov 21, 2019

Help your customers turn stores into the retail experience of tomorrow with proven, tested and scalable solutions that accelerate retail transformation....

How to Win the Fulfillment Arms Race

how to win the fulfillment arms race

Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...

Dell and Partners Workforce Productivity Benefits

dell and partners workforce productivity benefits

Published By: Research Desk Released: Sep 20, 2019

Research reveals a 5% improvement in employee engagement leads to a 3% increase in revenue. As a result, businesses are looking to improve employee experiences by implementing effective unified endpoi...

Verint boosts VoC capabilities after ForeSee acquisition

verint boosts voc capabilities after foresee acquisition

Published By: Research Desk Released: Sep 13, 2019

At its recent user conference in Orlando, Verint announced the first updates to its Voice of the Customer (VoC) platform since it acquired VoC firm ForeSee in late 2018. Verint’s acquisition, along ...

The Enterprise Guide to Surviving Extinction: Why Customer Experience is the Single Most Important Discipline for Enterprises Today

the enterprise guide to surviving extinction: why customer experience is the single most ...

Published By: Research Desk Released: Jul 18, 2019

It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence. Instead, they are making buying decisions based on new compet...

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