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Nine Steps to Transform Government Service Delivery

nine steps to transform government service delivery

Published By: Research Desk Released: Feb 21, 2022

To enable modern citizen services, ServiceNow delivers a cloud-based customer service management solution, built on the Now Platform, allowing government agencies to optimize services end-to-end. This...

Unleashing the Power of AI and Super Agents to Transform Customer Experience

unleashing the power of ai and super agents to transform customer experience

Published By: Research Desk Released: Feb 15, 2022

While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent. What’s inside: ...

Emerging Technologies and Trends Impact Radar: Internet of Things

emerging technologies and trends impact radar: internet of things

Published By: Research Desk Released: Feb 15, 2022

Leaders in IoT are facing a changing landscape. In the Gartner® report "Emerging Technologies and Trends Impact Radar: Internet of Things", key trends and findings are identified to help businesses b...

What is Conversational AI?

what is conversational ai?

Published By: Research Desk Released: Feb 14, 2022

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...

Transform CX with AI and Super Agents

transform cx with ai and super agents

Published By: Research Desk Released: Feb 14, 2022

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care. Check ou...

Everest Group PEAK Matrix® for Conversational AI Technology Vendors 2021

everest group peak matrix® for conversational ai technology vendors 2021

Published By: Research Desk Released: Feb 14, 2022

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Definitive Guide to Complete Network Visibility (2020)

definitive guide to complete network visibility (2020)

Published By: Research Desk Released: Feb 13, 2022

Read our Definitive Guide to Complete Network Visibility and learn how to empower your team with improved tool accuracy using less effort at lower costs....

The definitive guide to document automation for law firms

the definitive guide to document automation for law firms

Published By: Research Desk Released: Feb 11, 2022

Document automation means creating automated templates, using software, for legal documents (such as contracts). Once the templates are created, users of the software usually answer questionnaires. On...

AI: The other essential worker in Healthcare

ai: the other essential worker in healthcare

Published By: Research Desk Released: Feb 09, 2022

Accelerating AI Productivity The best healthcare organizations work hard to improve outcomes. The good news? Smart technology is making it easier. By uniting talent, tools and processes, organizati...

Intersecting People, Process & Trust for Successful AI Applications

intersecting people, process & trust for successful ai applications

Published By: Research Desk Released: Feb 09, 2022

Increasing AI Adoption, but Failing AI Projects What is happening here? According to Fortune Business Insights Research, the global AI market is projected to reach USD $202.6 billion by 2026 for a ...

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