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A Practical Guide To Mastering Bots

a practical guide to mastering bots

Published By: Research Desk Released: Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

2021 Contact Center Buyers Guide

2021 contact center buyers guide

Published By: Research Desk Released: Dec 02, 2021

The last year has profoundly changed the way we live, work and do business. Contact centers were under increased pressures to accelerate digital transformations, including moving to remote working, ad...

The Biggest Opportunity for Supply Chain Visibility

the biggest opportunity for supply chain visibility

Published By: Research Desk Released: Nov 24, 2021

Supply chain visibility is gaining popularity, but smart operators recognize the importance of making that visibility actionable. An optimal digital strategy will incorporate both real-time visibility...

The Ultimate Guide to Services Automation

the ultimate guide to services automation

Published By: Research Desk Released: Nov 22, 2021

Services organizations – across professional, managed, embedded, and field services – have traditionally looked to multiple disparate Services Automation solutions to efficiently manage portfolios...

3 Proven Ways to Fix the Disconnects in Today’s Multi- Channel Shopping Journey

3 proven ways to fix the disconnects in today’s multi- channel shopping journey

Published By: Research Desk Released: Nov 20, 2021

Today’s retailers realize how important it is for them to fix the “disconnects” in today’s shopping journeys, but many are discovering how difficult that can be with separate legacy systems co...

Transformation through ServiceNow Automation

transformation through servicenow automation

Published By: Research Desk Released: Nov 19, 2021

Howmet Aerospace was formed as the result of the separation of Arconic, Inc. The company was already transitioning its service desk environment to ServiceNow, managed and delivered by Fujitsu. Now,...

SARS-CoV-2 Diagnostics Leveraging Point-of-Care Testing in Next-Step Strategy

sars-cov-2 diagnostics leveraging point-of-care testing in next-step strategy

Published By: Research Desk Released: Nov 16, 2021

The ongoing SARS-CoV-2 pandemic has made it imperative that rapid and accurate testing capabilities be available to the global community. While vaccination efforts continue to ramp up, having the abil...

Retail, la vanguardia en la evolución del negocio digital

retail, la vanguardia en la evolución del negocio digital

Published By: Research Desk Released: Nov 15, 2021

On-demand Hoy en día el consumidor lleva plenamente la batuta en el mundo digital, esperando un entorno híper conectado donde pueda comprar donde quiera, cuando quiera y como quiera. Las em...

Working together shouldn’t be hard. Here’s how to keep it simple.

working together shouldn’t be hard. here’s how to keep it simple.

Published By: Research Desk Released: Nov 15, 2021

In a sea of collaboration tools, you only really need one to accelerate your Life Science R&D processes. But choosing the right one is key. How do you know which will work best? After all, your...

Good governance for Life Sciences: 5 steps to get it right first time

good governance for life sciences: 5 steps to get it right first time

Published By: Research Desk Released: Nov 15, 2021

It's no small task to juggle a Life Science governance strategy. We know it can be complex. Regulatory tools delay progress and the amount of research and clinical data you have to manage increases da...

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