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RIP Workforce Planning: How Skills Intelligence & AI Are Changing The Game

rip workforce planning: how skills intelligence & ai are changing the game

Published By: Research Desk Released: Nov 23, 2023

Workforce Planning is dead – at least, as it has traditionally been approached. Effective planning for changing (and challenging) talent needs can now be done in real time, with dynamic insights abo...

An introduction to AI in customer service

an introduction to ai in customer service

Published By: Research Desk Released: Nov 21, 2023

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an intr...

5 ways AI can transform your customer experience

5 ways ai can transform your customer experience

Published By: Research Desk Released: Nov 21, 2023

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook....

Using AI To Bolster Your Black Friday E-Commerce Strategies

using ai to bolster your black friday e-commerce strategies

Published By: Research Desk Released: Nov 21, 2023

For e-commerce brands, Black Friday is one of the most important events of the year: It’s the perfect opportunity to attract a new wave of loyal customers by implementing an airtight strategy. With ...

Top considerations for planning your CentOS Linux migration

top considerations for planning your centos linux migration

Published By: Research Desk Released: Nov 21, 2023

The CentOS Project will discontinue all updates and releases of CentOS Linux 7 after June 2024. As a result, CentOS Linux users must migrate to a new operating system to continue receiving updates, pa...

CISO Guide to Generative AI Attacks

ciso guide to generative ai attacks

Published By: Research Desk Released: Nov 15, 2023

Generative AI is all the rage, and for good reason. What used to take hours can now be done in minutes, and what used to take minutes can be done in seconds. Which is great for productivity in the rig...

Scaling Low Code Success

scaling low code success

Published By: Research Desk Released: Nov 13, 2023

A recent IDC study revealed that most organizations that have embraced low-code development are highly satisfied with adoption, are using low code for strategic projects, and are substantially speedin...

Breaking the Code: How Low Code is Changing Development

breaking the code: how low code is changing development

Published By: Research Desk Released: Nov 13, 2023

It’s becoming clear. Low-code adoption is still early, but the impact is great. Download the IDC InfoBrief to learn why and how leaders are bringing low-code development into their businesses. He...

10 reasons to hire a customer-led voice assistant

10 reasons to hire a customer-led voice assistant

Published By: Research Desk Released: Nov 09, 2023

In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments include FAQ web pages, chatbots, ...

The definitive buying guide for contact center heroes

the definitive buying guide for contact center heroes

Published By: Research Desk Released: Nov 09, 2023

It’s always been a challenge for contact center leaders to hire and retain the right people to ensure every customer call is answered in a timely manner. But times are changing and a new generati...

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