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Top trends to watch in healthcare CX

top trends to watch in healthcare cx

Published By: Research Desk Released: Oct 25, 2023

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver…

AI in retail: Transform CX into your competitive edge

ai in retail: transform cx into your competitive edge

Published By: Research Desk Released: Oct 14, 2023

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior…

Zendesk ROI case study: Lush

zendesk roi case study: lush

Published By: Research Desk Released: Oct 14, 2023

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based…

CX trends 2023: Healthcare

cx trends 2023: healthcare

Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed…

Unlocking the power of AI across the entire customer service experience

unlocking the power of ai across the entire customer service experience

Published By: Research Desk Released: Aug 15, 2023

Customer service has reached a tipping point, where AI has the potential to revolutionise how companies engage with customers. You’ve probably heard about innovations like ChatGPT, and seen a plethora…

Consumers expect AI to radically transform service

consumers expect ai to radically transform service

Published By: Research Desk Released: Aug 02, 2023

Back in 1965, future Intel cofounder Gordon Moore – then the Director of Research and Development at Fairchild Semiconductor – formed his theory that computational power doubles every year (which…

Scaling for Growth With Zuper Field Services Management

scaling for growth with zuper field services management

Published By: Research Desk Released: Aug 17, 2022

Sail Internet is a leading provider of fiber-sourced broadband and wireless internet services in the San Diego and San Francisco Bay areas. Their net-neutral internet technology is fast, reliable, and…

Learn How a Solar Company Improved Its CSAT Rates by 50%

learn how a solar company improved its csat rates by 50%

Published By: Research Desk Released: Aug 16, 2022

A local solar company in Connecticut has been working hard to make renewable energy accessible for everyone. They don’t merely make solar power affordable and easily accessible for families living…

7 Vital Practices for Running an HVAC Contracting Business

7 vital practices for running an hvac contracting business

Published By: Research Desk Released: Aug 15, 2022

Are you looking to start an HVAC contracting business or are you struggling to run your existing HVAC business? Before that, you must be aware of what exactly is involved…

Top Five Risks of Perimeter Firewalls and the One Way to Overcome Them All

top five risks of perimeter firewalls and the one way to overcome them all

Published By: Research Desk Released: Jun 01, 2022

With employees now working anywhere and everywhere, your data and applications have left the data center and are spread across hundreds of cloud and SaaS apps. This shift to distributed…

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