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The Role Of Diversity And Redundancy In Enterprise Business

the role of diversity and redundancy in enterprise business

Published By: Research Desk Released: Jan 09, 2019

To support business continuity, many organizations eagerly avoid putting all their eggs in one basket. Understanding the critical role of last-mile connectivity and always-available Internet access, savvy firms utilize redundant…

How Digital Canvases Enable Hyper-Collaboration

how digital canvases enable hyper-collaboration

Published By: Research Desk Released: Jan 04, 2019

Today’s teams are struggling with outdated tools and processes for communication, meetings, task management, content, and decision-making. Instead of speeding up businesses, the legacy solutions in place today are slowing…

Hyper Collaboration Accelerates the Speed of Business

hyper collaboration accelerates the speed of business

Published By: Research Desk Released: Jan 04, 2019

Today’s workforce wants tools that are mobile, intuitive, and contextual. Yet, organizations are still hoisting outdated legacy software upon their employees. The result? 98% of executives can’t make decisions fast…

Winning with a Hyper Collaboration Strategy

winning with a hyper collaboration strategy

Published By: Research Desk Released: Jan 04, 2019

The way people work and communicate is changing dramatically, and many businesses are struggling to keep up. Workers want new, state-of-the-art technology while customers demand innovative solutions to their problems.…

7 Lessons from Visionary Context Marketers

7 lessons from visionary context marketers

Published By: Research Desk Released: Jan 04, 2019

Why the Context Marketing mindset matters -and how you can get it Context Marketing allows you to effectively own and manage the customer experience. Understanding context helps marketers provide relevant,…

Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

metrics that matter: 11 reports that translate cx data to program investment

Published By: Research Desk Released: Jan 02, 2019

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions: Where…

The Essential Guide To Text Analytics For CX Pros

the essential guide to text analytics for cx pros

Published By: Research Desk Released: Jan 02, 2019

At SMG we designed our text analytics technology for top-tier accuracy, powerful reporting, and next-level insights—because we know that’s what CX pros need most from their open-ended feedback.

7 Keys To Launching A Successful Customer Experience Program

7 keys to launching a successful customer experience program

Published By: Research Desk Released: Jan 02, 2019

Making an investment is one thing — making sure it pays off is another. For many, a new CX program can seem like a daunting task, whether you’re launching your…

Digital Experience Platforms: Buyer Trends, Preferences, and Strategies

digital experience platforms: buyer trends, preferences, and strategies

Published By: Research Desk Released: Dec 14, 2018

Digital Experience Platforms (DXPs) are often the primary way customers engage with an organization. Leveraging DXPs to provide great experiences can make the difference between market leadership and market share…

The new power couple: Content and commerce take center stage

the new power couple: content and commerce take center stage

Published By: Research Desk Released: Dec 14, 2018

Too often, brand marketing efforts are segregated from commerce systems and their data, so marketers frequently promote products to prospects who may not have shown interest or, worse, have already…

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