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AI-powered Intelligent Customer Engagement

ai-powered intelligent customer engagement

Published By: Research Desk Released: Dec 23, 2019

Today's customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increas...

Employee Engagement: The Hidden Secret to Customer Engagement

employee engagement: the hidden secret to customer engagement

Published By: Research Desk Released: Dec 23, 2019

A recent Aberdeen study revealed that product features and pricing is not as important as a successful interaction with your customer. So, how do you build better customer interactions? The answer ...

RingCentral Cloud Communications Security

ringcentral cloud communications security

Published By: Research Desk Released: Dec 23, 2019

Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all ...

Transforming a Toxic Call Center Environment

transforming a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

Compared to their peers, call center workers scored significantly higher on tests designed to measure stress. Why is that? Turns out there are a number of negative factors at work contributing to i...

Migrating from a Premises-Based PBX to the Cloud – The Tide has Turned

migrating from a premises-based pbx to the cloud – the tide has turned

Published By: Research Desk Released: Dec 23, 2019

With an increasing number of legacy PBXs being end-of-lifed, organizations need to decide how to move forward and have to make many decisions. Moving to a cloud-based, Unified Communications as a Serv...

Cloud Communications: a Methodology for Successful Deployment

cloud communications: a methodology for successful deployment

Published By: Research Desk Released: Dec 23, 2019

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud ...

Unified, Efficient, Agile: The Digital Workplace of the Future—and How to Prepare for It

unified, efficient, agile: the digital workplace of the future—and how to prepare for it

Published By: Research Desk Released: Dec 23, 2019

The arrival of a new cloud-based digital communication landscape—centered around always-on connectivity, multiple mobile devices, and an ever-growing number of communications modes—makes it clear ...

UC as a Service (UCaaS) Service Provider Scorecard: North America Excerpts

uc as a service (ucaas) service provider scorecard: north america excerpts

Published By: Research Desk Released: Dec 23, 2019

In this Scorecard we look at the top 10 UC as a service (UCaaS) providers in North America. Over the past nine years, there has been slow and steady consolidation of business VoIP providers in North A...

Achieving Agility with Cloud UC

achieving agility with cloud uc

Published By: Research Desk Released: Dec 23, 2019

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without th...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

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