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GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

govloop research brief – improving cx in your agency through contact center moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless,…

Getting Started with Google Maps Platform

getting started with google maps platform

Published By: Research Desk Released: Mar 11, 2022

Location intelligence is increasingly a business critical capability. Insights drawn from location data have broad applicability, allowing developers to create meaningful experiences for their users. The demand for good location…

The State of Customer Experience

the state of customer experience

Published By: Research Desk Released: Mar 10, 2022

Times have changed. Digital customer experience (CX) channels are mainstream — and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, prioritizing…

Prescriptive Migration

prescriptive migration

Published By: Research Desk Released: Mar 10, 2022

Contact center technology should help you to know your customers and respond to them when and how they prefer. It should empower IT teams to deliver what the business needs…

4 Ways AI Can Help Agencies Provide Unparalled Service

4 ways ai can help agencies provide unparalled service

Published By: Research Desk Released: Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers…

Journey Mapping: Chart the moments that matter most

journey mapping: chart the moments that matter most

Published By: Research Desk Released: Mar 10, 2022

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication techniques to…

3 Steps To Modernizing The Government Contact Center

3 steps to modernizing the government contact center

Published By: Research Desk Released: Mar 10, 2022

Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve…

Re-architecting for nonstop innovation

re-architecting for nonstop innovation

Published By: Research Desk Released: Mar 03, 2022

While building custom software services using monolithic architectures has initial advantages, as applications grow more complex, you’ll likely end up with systems that are expensive to change and risky to…

Building a Next- Generation SaaS Application

building a next- generation saas application

Published By: Research Desk Released: Mar 03, 2022

Why should you consider Google Cloud Platform? In this whitepaper, Google Cloud provides their perspective on the next steps SaaS providers need to take to create a true next-generation SaaS…

Understanding Network TAPs – The First Step to Visibility (Oct. 2020)

understanding network taps – the first step to visibility (oct. 2020)

Published By: Research Desk Released: Feb 13, 2022

Network continuity requires network visibility. Read this informative whitepaper to learn why network TAPs offer you full visibility. Your network performance depends on it.

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