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Patch Management

patch management

Published By: Research Desk Released: Sep 13, 2019

Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the updates is to correct problems, clo...

IT Service Excellence Tool Kit

it service excellence tool kit

Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

Find IT Problems Before They Find You

find it problems before they find you

Published By: Research Desk Released: Sep 13, 2019

With IT concerns on all sides—from visibility and availability, to security and compliance—you serve as the first and last line of defense for your users, who are looking to you to make sure every...

Better Network Management

better network management

Published By: Research Desk Released: Sep 13, 2019

Your technicians are on the front lines of your business. Often, they juggle their time between different client networks—toggling from screen to screen—reacting to tickets in whatever order they ...

Automation 101

automation 101

Published By: Research Desk Released: Sep 13, 2019

Automation is what drives efficiency and profitability within a managed services practice. However, the goal of automation is not to eliminate or replace human labor, but to increase productivity and ...

6 STEPS TO Managed Services Success

6 steps to managed services success

Published By: Research Desk Released: Sep 13, 2019

As an IT solution provider, you have a bottom line to maintain and staff to support, while providing your clients with the best possible service. As a business, you need to budget and plan for the fut...

Top 10 Reasons You Need Quote and Proposal Automation

top 10 reasons you need quote and proposal automation

Published By: Research Desk Released: Sep 13, 2019

It’s Time to Seriously Consider Quote and Proposal Automation. Do your sales quotes and proposals take too long to create, get stuck in internal approvals, or contain inaccuracies? Do your sal...

The Ultimate Guide to IT Sales Growth

the ultimate guide to it sales growth

Published By: Research Desk Released: Sep 13, 2019

Top companies are investing big bucks in transforming their sales teams and making them run like well-oiled machines. They know that time is money, and if their salespeople can make more sales in the ...

The Essential Price Management Guide for Technology Solution Providers

the essential price management guide for technology solution providers

Published By: Research Desk Released: Sep 13, 2019

Smart pricing based on a sound strategy is fundamental to the success of your technology business. While you may think you can’t afford to spend time and resources defining and enforcing a pricing s...

The True Cost of Your Free Quoting Tool

the true cost of your free quoting tool

Published By: Research Desk Released: Sep 13, 2019

It’s easy to have a love-hate relationship with the word free. The concept has enormous appeal that draws us in. Who doesn’t want to get something for nothing? But in reality, when something is fr...

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