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toolkit checklist: does your cms include these ess...
digital accessibility as strategy: a practical gui...
the new cyber security opportunity in an ‘ai eve...
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supercharge your call centre with voice biometrics!
Sponsored by:
nice
Published By:
Research Desk
Released:
May 30, 2019
The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidentia...
Read more
5 things to consider before you invest in predictive behavioral routing drive success for ...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results. By ...
Read more
four ways to win over any customer creating great connections with the power of personalit...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...
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a 3-step approach for shifting your contact center into high gear
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...
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emerging tech and modern it: the key to unlocking your data capital
Sponsored by:
Dell
Published By:
Research Desk
Released:
May 30, 2019
Ignoring the employee experience weakens the impact of critical IT projects on business outcomes — it alienates employees. Application leaders focused on the digital workplace should strengthen tech...
Read more
the business value of data protection in the it transformation
Sponsored by:
Dell
Published By:
Research Desk
Released:
May 30, 2019
Employee productivity is closely tied to the technology they use. It is important that each employee have the technology suited to the way they work – because they best know what they need, they sho...
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forbes insights-it transformation: cios and ceos power partnership for the digital age
Sponsored by:
Dell
Published By:
Research Desk
Released:
May 30, 2019
Enterprises throughout the world have made IT Transformation a priority in recent years. Unfortunately, despite investing heavily in time and money, many of them still haven’t found the secret to ga...
Read more
siemless threat management aws vulnerablility and threat detection checklist
Sponsored by:
Alert Logic
Published By:
Research Desk
Released:
May 30, 2019
Securing web applications in the AWS cloud environment relies on the cloud service provider and the customer working together in a shared responsibility model. Effective security for web applications ...
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top 5 malware trends
Sponsored by:
Alert Logic
Published By:
Research Desk
Released:
May 30, 2019
Security has always been a fast-paced field, but lately, the pace has been accelerating. Malware is rapidly evolving. The ways payloads are being delivered and deployed are changing, too. New attack t...
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6 steps to overcoming pci dss compliance challenges in multi-cloud and hybrid environments
Sponsored by:
Alert Logic
Published By:
Research Desk
Released:
May 30, 2019
NO MORE FIRE DRILLS A Payment Card Industry Data Security Standard (PCI DSS) audit can be passed by complying with the bare minimum requirements, but that falls short of the purpose of it: to secur...
Read more
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