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True Corporation Speaking to more than a million customers individually

true corporation speaking to more than a million customers individually

Published By: Research Desk Released: Nov 14, 2018

True Corporation has created a unified and governed enterprise data platform to deliver a 360-degree, omni-channel view so that it can deliver greater value through more relevant offers and services. ...

Trends 2016The Future of Customer Service

trends 2016the future of customer service

Published By: Research Desk Released: Nov 14, 2018

In the age of the customer, executives don't decide how customer-centric their companies are customers do. Changing customer expectations for easy and effective service that is deeply personal are ...

IDC Report A Maturity Model for Delivering Proactive Customer Service

idc report a maturity model for delivering proactive customer service

Published By: Research Desk Released: Nov 14, 2018

A Maturity Model for Delivering Proactive Customer Service According to IDC Research, "customer service is the new marketing" in an age where the relationship that is built through service is what di...

eBook Not all Customer Experience Platforms are Created Equal

ebook not all customer experience platforms are created equal

Published By: Research Desk Released: Nov 14, 2018

Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. ...

Busting the Top 10 Myths of Omnichannel Customer Engagement

busting the top 10 myths of omnichannel customer engagement

Published By: Research Desk Released: Nov 14, 2018

Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between "multichannel" and "omnich...

Customer Case Study Rabobank Uniting the workforce for unified risk management with RSA Archer

customer case study rabobank uniting the workforce for unified risk management with rsa ar...

Published By: Research Desk Released: Nov 14, 2018

By implementing the RSA Archer governance, risk, and compliance (GRC) solution, Rabobank gained a unified view of its risk-related activities. As a result, the company was able to ensure that personne...

Whitepaper Harnessing the Transformative Power of Business Mobility

whitepaper harnessing the transformative power of business mobility

Published By: Research Desk Released: Nov 14, 2018

Mobility is already the springboard for considerable business innovation. Soon, mastering mobility will be a prerequisite for even doing business. The decisions organizations make now regarding mobili...

Technical Whitepaper Workspace ONE Reference Architecture Validated Integration Design

technical whitepaper workspace one reference architecture validated integration design

Published By: Research Desk Released: Nov 14, 2018

VMware Workspace ONE combines identity and mobility management to provide frictionless and secure access to all the apps and data employees need to work, wherever, whenever, and from whatever device t...

IDC 58% Faster Deployment of VDI with Dell EMC

idc 58% faster deployment of vdi with dell emc

Published By: Research Desk Released: Nov 14, 2018

Business leaders are increasingly looking to IT to deliver a mobile workspace. In this IDC white paper, learn how to leverage converged infrastructure as a cost-effective and efficient platform to sup...

Sideways is the New Up Using Talent Mobility to Bring Out the Best in Employees and Your Organization

sideways is the new up using talent mobility to bring out the best in employees and your o...

Published By: Research Desk Released: Nov 14, 2018

The employment landscape was relatively static for years. Sure, there were changes, but employers and employees could count on the traditional hire-to-retire career path. And while that path hasn't al...

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