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eBook Not all Customer Experience Platforms are Created Equal

ebook not all customer experience platforms are created equal

Published By: Research Desk Released: Nov 14, 2018

Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. ...

Busting the Top 10 Myths of Omnichannel Customer Engagement

busting the top 10 myths of omnichannel customer engagement

Published By: Research Desk Released: Nov 14, 2018

Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between "multichannel" and "omnich...

Customer Case Study Rabobank Uniting the workforce for unified risk management with RSA Archer

customer case study rabobank uniting the workforce for unified risk management with rsa ar...

Published By: Research Desk Released: Nov 14, 2018

By implementing the RSA Archer governance, risk, and compliance (GRC) solution, Rabobank gained a unified view of its risk-related activities. As a result, the company was able to ensure that personne...

Whitepaper Harnessing the Transformative Power of Business Mobility

whitepaper harnessing the transformative power of business mobility

Published By: Research Desk Released: Nov 14, 2018

Mobility is already the springboard for considerable business innovation. Soon, mastering mobility will be a prerequisite for even doing business. The decisions organizations make now regarding mobili...

Technical Whitepaper Workspace ONE Reference Architecture Validated Integration Design

technical whitepaper workspace one reference architecture validated integration design

Published By: Research Desk Released: Nov 14, 2018

VMware Workspace ONE combines identity and mobility management to provide frictionless and secure access to all the apps and data employees need to work, wherever, whenever, and from whatever device t...

IDC 58% Faster Deployment of VDI with Dell EMC

idc 58% faster deployment of vdi with dell emc

Published By: Research Desk Released: Nov 14, 2018

Business leaders are increasingly looking to IT to deliver a mobile workspace. In this IDC white paper, learn how to leverage converged infrastructure as a cost-effective and efficient platform to sup...

Sideways is the New Up Using Talent Mobility to Bring Out the Best in Employees and Your Organization

sideways is the new up using talent mobility to bring out the best in employees and your o...

Published By: Research Desk Released: Nov 14, 2018

The employment landscape was relatively static for years. Sure, there were changes, but employers and employees could count on the traditional hire-to-retire career path. And while that path hasn't al...

Moving Business Beyond Bias Three Key Considerations for Compensating Your Diverse Workforce

moving business beyond bias three key considerations for compensating your diverse workfor...

Published By: Research Desk Released: Nov 14, 2018

Recognizing and rewarding the efforts of your workforce is a key way to communicate expectations, encourage productivity, engage and retain top performers, and clarify your organization's culture. Rea...

Location Services Bridging the Physical and Digital Divide

location services bridging the physical and digital divide

Published By: Research Desk Released: Nov 14, 2018

A new IDG Report explores how location services bridge the gap between the physical and digital divide, while delivering the following benefits: - Location specific operational efficiency - Cost cont...

Ovum Differentiate Your Business with a Cloud Contact Center

ovum differentiate your business with a cloud contact center

Published By: Research Desk Released: Nov 14, 2018

Cloud technology makes it possible for you to add multichannel tools and meet growing customer demand for chat, social, SMS, and video support. Read this Ovum white paper to learn the benefits of clou...

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