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Post Mortem Handbook

post mortem handbook

Published By: Research Desk Released: Sep 24, 2020

The On Call Survival Guide

the on call survival guide

Published By: Research Desk Released: Sep 24, 2020

Setting Up a Virtual NOC

setting up a virtual noc

Published By: Research Desk Released: Aug 31, 2020

The network operations center, or NOC, is often the first concept that comes to mind when business leaders think of IT operations. It’s a room full of people, not dissimilar…

The Emergence of Digital Operations Management

the emergence of digital operations management

Published By: Research Desk Released: Aug 31, 2020

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that…

10 Essential Steps to NYDFS Compliance

10 essential steps to nydfs compliance

Published By: Research Desk Released: Aug 25, 2020

The New York Department of Financial Services (NYDFS) Cybersecurity Regulation, also known as 23 NYCRR 500, consists of rigorous cybersecurity rules for covered financial institutions like credit unions, banks and…

The CISO’s Guide to Rapid Vendor Due Diligence

the ciso’s guide to rapid vendor due diligence

Published By: Research Desk Released: Aug 25, 2020

Vendors are at the heart of many companies’ processes and activities, and their numbers are increasing. But the process of onboarding vendors has become complicated because of concerns about cybersecurity.…

The CISO’s Guide to Supplier CCPA Readiness

the ciso’s guide to supplier ccpa readiness

Published By: Research Desk Released: Aug 25, 2020

It’s important for security professionals to understand how the California Consumer Privacy Act (CCPA) will affect how they do their jobs. Businesses that fail to comply with CCPA could face…

Delighting Customers Through Incident Management

delighting customers through incident management

Published By: Research Desk Released: Jul 20, 2020

Optimize Your Customer Support Operations With Incident Management Thanks to the proliferation of digital tools and technologies, your customers have grown accustomed to having the world at their fingertips. They…

9 Surprising Ways You Can Use Texting

9 surprising ways you can use texting

Published By: Research Desk Released: Jun 19, 2020

Learn how a simple text message can make all the difference for today's consumers. How to collect payments when customer can't leave their house Why 1:1 communication is the future…

The Definitive Guide to Converting More Leads

the definitive guide to converting more leads

Published By: Research Desk Released: Jun 19, 2020

The Definitive Guide to Converting More Leads How can you set your business apart? Lead generation is one of the biggest challenges businesses face. With new channels for marketing and…

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